Head of Operations

Job Brief

The companyu2019s General Manager oversees the overall operation and is responsible for increasing efficiency and profit margins. A General Manager oversees several aspects of a business including the hiring of staff, managing operating budgets, and launching price promotion that can attract more customers.

Job Description

• ● Formulate business strategy with others in the executive team
• ● Design policies that align with overall strategy
• ● Implement efficient processes and standards
• ● Coordinate customer service operations and find ways to ensure customer retention
• ● Ensure compliance with local and international laws (e.g. data protection)
• ● Oversee the implementation of technology solutions throughout the organization
• ● Manage contracts and relations with customers, vendors, partners and other stakeholders
• ● Evaluate risk and lead quality assurance efforts
• ● Oversee expenses and budgeting to help the organization optimize costs and benefits
• ● Mentor and motivate teams to achieve productivity and engagement
• ● Report on operational performance and suggest improvements

Job Requirements

• ● Proven experience as Head of Operations, Operations Director or similar leadership role
• ● Familiarity with all business functions including HR, finance, supply chain and IT
• ● Experience with implementing IT systems
• ● Knowledge of data analytics and reporting
• ● Good with numbers and financial planning
• ● Outstanding communication and negotiation skills
• ● Excellent organizational and leadership ability
• ● Analytical mind
• ● Problem-solving aptitude
• ● BSc/BA in Business, Computer Science or other relevant field