Account Representative

Job Brief

An Account Representative is a professional who generally works on customer service and relationship-building teams. They help clients by maintaining or building new relationships. They are available to customers at all stages of development.

Job Description

• ● Be the main point of contact of assigned customers
• ● Negotiate contracts and handle paperwork (e.g. invoices, orders)
• ● Follow up regularly after closing a sale to ensure client satisfaction
• ● Respond promptly to customer queries and complaints to find solutions and defuse tension
• ● Pass on issues to account managers when needed
• ● Present new or additional products and services to existing customers
• ● Approach prospective clients through cold-calling, email etc. to meet sales targets
• ● Send reports on sales activity, accounts status and possible issues

Job Requirements

• ● Proven experience as an Account Representative or other sales role
• ● Experience in customer service is a plus
• ● Proficient in MS Office; familiarity with Salesforce
• ● Strong communication and negotiation skills
• ● Excellent organizational and multitasking ability
• ● Assertiveness and confidence
• ● Goal-driven with ability to work under pressure
• ● Good problem-solving skills
• ● High school diploma; BSc/BA in business is a plus