Basic Info

Yomna salah

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Inside engagement specialist at Drbridge

Experience Details

Inside engagement specialist

Medical/Healthcare

Entry Level

Responsible For handling the after sale process, finding proactive techniques to provide a high caliber service and to achieve a high level of customer satisfaction.
Demonstrated strong organizational skills by being responsible for some of the trail projects in my team.
Communicating the client's feedback and suggestions to the different departments in the company and working on accomplishing these suggestions.
Building rapport with the client through quick responses, conducting case analysis and present a solution the issue at hand.


Company Details

Drbridge

Cairo heliopolis, Egypt

51-100 employees

Business Services - Other

N/A

May 2014 to Aug 2014 (3 months)
Customer service representative at Teleperformance

Experience Details

Customer service representative

Customer Service/Support

Entry Level

Through working at expedia OPM as a customer service representative, I developed the ability to handle customers and find the optimum solution to their problems also I got a good insight on some airlines operating systems and regulations.


Company Details

Teleperformance (multinational)

Cairo egypt, Egypt

More than 1000 employees

Travel and Tourism

N/A

Jun 2013 to Aug 2013 (2 months)

Achievements


i've been a member of Sife asu ( enactus) , the roles that i was responsible for were : 1) organizing a course about stock market in egypt for the students of ASU 2) market for the course for the students of ASU 3) preparing the materials of the course 4) acquire feedback from the students to make sure they're receiving the maximum knowledge from this course

Education

BA in business major

Education Details

BA

business major

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Tagribia el mwahada

Egypt

2009

A / Excellent / 85 -100%

N/A

Al Tagribia el mwahada
2009

Training and Courses

Training/Course Details

introduction to marketing

May 2012

ain shams university

the course content was an introduction to marketing fundamentals and techniques.

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Profile Skills and Keywords

AdaptiveArabicBusiness MajorBusiness Services - OtherCustomer ServiceCustomer Service RepresentativeDetails-orientedEnglishExecutorFlexibleInitiativeInside Engagement SpecialistInternetIntroduction To MarketingItalianLearningListeningMedicalMicrosoft OfficeMicrosoft PowerPointResearchingSupportSupportiveTeleperformanceTravel And TourismTraveling

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Advanced

: Advanced

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Internet

Internet

: Advanced

: High

:

Less than 1 year

Customer Service

Customer Service

: Advanced

: High

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Advanced

: High

:

Less than 1 year

Key Skills

Executor, Initiative, Flexible / Adaptive, Details-oriented, Supportive

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