Basic Info

Salma Ali

9 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Sales Manager at Domina Coral Bay Resort

Experience Details

Sales Manager

Tourism/Travel, Hospitality/Hotels/Food Services

Manager

Main Duties & Responsibilities:
- Developing accounts and approaching new ones, by analyzing the market and creating packages to meet each target
- Contracting and arranging rates’ structure for the different seasonality and assigned markets
- Following up companies’ production and create new ways to increase the sales
- Handling all kind of groups (mice and leisure) through arranging proposals, confirmation, payments and all requirements
- Review the Resort’s position in the market by maintaining awareness of current and future competitors’ product, pricing and marketing programs to be in a position to proactively respond to market conditions
- Conduct tours of the hotels and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures
- Create a working relationship that emphasizes a high degree of professionalism and openness of inter-departmental communications and understanding
- Train the new members in the Sales department for their main duties & responsibilities
- Create new channels & ideas of Marketing (offline / online) and Participates in the Marketing Plan preparation
- Arranging monthly / seasonally newsletter to the different segments and targeted markets
- Attend and represent the Resort in potential travel fairs & sales trips during the year in the different Markets


Company Details

Domina Coral Bay Resort (multinational)

South Sinai, Egypt

More than 1000 employees

Travel and Tourism, Hospitality/Hotels

http://www.dominacoralbay.com/

Jan 2013 to present (4 years 8 months)
Assistant Sales Manager at Domina Coral Bay Resort

Experience Details

Assistant Sales Manager

Tourism/Travel, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Main Duties & Responsibilities:
- Responsible for (WE, MEA & NA) International Accounts in terms of submitting RFP’s, site inspections and contracting
- Executing regular competition analysis regarding each target market
- Develop and implements new sales strategies and tactics to maximize total revenues and profits
- Negotiate and sell hotel rooms, banquet facilities, meeting rooms, function space & hotel services within the guidelines


Company Details

Domina Coral Bay Resort (multinational)

South Sinai, Egypt

More than 1000 employees

Travel and Tourism, Hospitality/Hotels

http://www.dominacoralbay.com/

Jan 2012 to Dec 2012 (11 months)
Sales Executive at Domina Coral Bay Resort

Experience Details

Sales Executive

Hospitality/Hotels/Food Services, Tourism/Travel

Experienced (Non-Manager)

Main Duties & Responsibilities:
- Execute Sales plan, report activities and results on a monthly basis through weekly sales report
- Submitting FIT rates and groups’ proposals as requested
- Acquire new local / International accounts and Create extensive database of (potential) ones


Company Details

Domina Coral Bay Resort (multinational)

South Sinai, Egypt

More than 1000 employees

Travel and Tourism, Hospitality/Hotels

http://www.dominacoralbay.com/

Oct 2010 to Dec 2011 (1 year 2 months)
Guest Relations Supervisor at Domina Coral Bay Resort

Experience Details

Guest Relations Supervisor

Hospitality/Hotels/Food Services, Tourism/Travel

Experienced (Non-Manager)

Main Duties & Responsibilities:
- Reviews the arrival list daily and assists in preparing and distributing welcome amenities
- Check VIPs rooms before arrival and meets and greets arriving guests and bids them farewell as they leave
- Attends promptly to customers' inquiries and Provide solutions to guests’ complaints, issues or concerns
- Promote all amenities, services and programs offered within the Resort


Company Details

Domina Coral Bay Resort (multinational)

South Sinai, Egypt

More than 1000 employees

Travel and Tourism, Hospitality/Hotels

http://www.dominacoralbay.com/

Oct 2009 to Sep 2010 (11 months)
Guest Relations Officer In charge of Guest Relations Department’s Operation at Crowne Plaza - Port Ghalib Resort

Experience Details

Guest Relations Officer In charge of Guest Relations Department’s Operation

Tourism/Travel, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Main Duties & Responsibilities:
- Ensuring and providing flawless, upscale, professional and high class guest service experiences
- Analyzing customer feedback and providing strategic direction to continuously improve overall rating
- Responding to guests needs and anticipating their unstated ones to ensure maximum guest’s satisfaction
- Manage and coordinate all arrivals and departures of special guests (VIPs)
- Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
- Promote IHG Loyalty program and giving full and clear information about the rewards for Club Members
- Promote all the facilities of the hotel and the surrounding areas and be familiar with the best places to tour, shop and dine


Company Details

Crowne Plaza - Port Ghalib Resort (multinational)

Aswan, Egypt

501-1000 employees

Travel and Tourism, Hospitality/Hotels

http://www.portghalib.com/hotels/port-ghalib-resort/

Feb 2008 to Jul 2009 (1 year 5 months)
Receptionist at Crowne Plaza - Port Ghalib Resort

Experience Details

Receptionist

Hospitality/Hotels/Food Services, Tourism/Travel

Entry Level

Main Duties & Responsibilities:
- Dealing with bookings, reviewing guest reservations, arrivals and departure, check-in and check-out procedures
- Managing hotel cashiers, guest ledger, preparing bills and collecting payments
- Dealing with special requests from guests


Company Details

Crowne Plaza - Port Ghalib Resort (multinational)

Aswan, Egypt

501-1000 employees

Travel and Tourism, Hospitality/Hotels

http://www.portghalib.com/hotels/port-ghalib-resort/

Oct 2007 to Jan 2008 (3 months)
Translator & Events Coordinator (intern) at Leather International Company

Experience Details

Translator & Events Coordinator (intern)

Operations/Management, Manufacturing/Production

Student

Main Duties & Responsibilities:
- Translate Marketing text in the different brochures from Italian to English
- Direct translation between Company Management and Employees from Italian to Arabic
- Coordinate event logistics, including registration, attendee tracking, presentation and materials support
- Coordinate and handles all events’ requirements and visit venue to plan layout
- Coordinate and monitor event timelines and ensure deadlines are met


Company Details

Leather International Company

Ismailia, Egypt

N/A

Manufacturing

N/A

Jan 2007 to May 2007 (4 months)

Achievements


- Increase the production of UK Market by avg. 40% for each year
- Increase the production of German Market by avg. 30% for each year
- Increase the production of Tunisian Market by avg. 25% for each year
- MICE segment achievements, awards & letters of appreciation
• Awards from (The Egyptian Society of Plastic & Reconstructive Surgeons / Successful Time Training KSA)
• Award Certificates from (EIPICO Egyptian Int. Pharmaceutical Industries Co. / AIGTC Arabian Int. Group for Training & Consulting / BIFTC British Int. Foundation for Training & Consulting)
• Letter of Appreciations from (MUP Medical Union Pharma / IWTC International Water Technology Conference / Narcisse Voyages Tunisia for Cristian Lay Events / SAP MENA / NAMEC Narcotics Anonymous MEA)



Education

Technical Diploma in International Marketing

Education Details

Technical Diploma

International Marketing

World trade organization institute, Egypt

Not specified

N/A

N/A

World trade organization institute
2014 - 2014
BA in Technology & Business Administration

Education Details

BA

Technology & Business Administration

Zagazig University, Egypt

Not specified

N/A

N/A

Zagazig University
2004 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ZHS

Egypt

2004

C / Good / 65 - 75%

N/A

ZHS
2004

Training and Courses

Training/Course Details

Online Marketing

Dec 2014

Innovety Institute

N/A

Training/Course Details

E-Commerce

Dec 2014

Innovety Institute

N/A

Training/Course Details

Communicating in the World of Social Media

Jun 2013

American Chamber

N/A

Training/Course Details

Effective Presentations

May 2013

American Chamber

N/A

Training/Course Details

Certified Business Analysis Professional CBAPv2

Apr 2013

American Chamber

N/A

Training/Course Details

Digital Marketing

May 2014

Digital Marketing Arts Academy

N/A

This profile is fresh!
Last update 7 days ago.

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Profile Skills and Keywords

ArabicAssistant Sales ManagerCertified Business Analysis Professional CBAPv2Communicating In The World Of Social MediaContractsCreativeCrowne Plaza - Port Ghalib ResortCustomer RelationsDetails-orientedDigital MarketingDomina Coral Bay ResortE-CommerceEffective PresentationsEnglishEventsFashionFood ServicesGuest Relations Officer In Charge Of Guest Relations Departments OperationGuest Relations SupervisorHard WorkerHospitalityHotel ExpertHotelsInteractiveInternational MarketingInternetItalianManagementManufacturingMarketingMicrosoft OfficeMicrosoft WindowsOffice ManagementOnline MarketingOpera Hotel SystemOperationsOrganizerPlanningProductionReadingReceptionistSalesSales ExecutiveSales ManagerTechnology & Business AdministrationTourismTourism & Hospitality ConsultancyTranslator & Events CoordinatorTravelTravel And TourismWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: High

:

More than 7 years

Internet

Internet

: Expert

: High

:

More than 7 years

opera hotel system

opera hotel system

: Expert

: High

:

More than 7 years

hotel expert

hotel expert

: Advanced

: High

:

More than 7 years

Fields of Expertise

Customer Relations

Customer Relations

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Office Management

Office Management

: Expert

: Extreme - I love it!

:

More than 7 years

Contracts

Contracts

: Expert

: High

:

5-7 years

Tourism & Hospitality Consultancy

Tourism & Hospitality Consultancy

: Expert

: High

:

More than 7 years

Events

Events

: Expert

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Hard worker, Creative, Organizer, Details-oriented, Interactive

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