Basic Info

Salma Hazim

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service and operation agent at World Wide Services, Dubai Visa

Experience Details

Customer service and operation agent

Customer Service/Support

Experienced (Non-Manager)

-Customer service and operations agent
responsible for dealing with walking in customers, answering phone calls, solving client problems, handling office reports, handling cash, emails, dealing with dubai immigration authority

-Translation freelancer
*Legal, engineering, journalism translation


Company Details

World Wide Services, Dubai Visa (multinational)

gizah, Egypt

11-50 employees

Travel and Tourism

http://www.worldwide-s.com/

Jul 2012 to present (4 years 5 months)
Translation freelancer at Freelance

Experience Details

Translation freelancer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

translated several projects: Photography, 3D video courses and journalism pieces such as:

http://www.sasapost.com/translation/why-armenia-turned-to-russia-instead-of-the-west/

http://www.sasapost.com/translation/not-intervening-can-be-as-great-a-risk-as-intervening/


Company Details

Freelance

Cairo, Egypt

N/A

Translation and Localization

N/A

Mar 2015 to present (1 year 9 months)
Dispatcher and Customer support specialist at AIM - Youssef Allam CO.

Experience Details

Dispatcher and Customer support specialist

Customer Service/Support

Experienced (Non-Manager)

-recieving phone calls for faulty items in machines/printers
-determining area of faulty items
-dispatching (assigning jobs to engineers)
-reports
-recieving customers requests/problems and handling the whole operation
-data keeping
-managing/monitoring warehouse stock and ordering more items as per the customers needs


Company Details

AIM - Youssef Allam CO.

Cairo, Egypt

101-500 employees

Publishing and Printing, Engineering Services

http://www.yallam.com/index.php/ar/

Jun 2015 to present (1 year 6 months)

Education

BA in English

Education Details

BA

English

Faculty of Alsun, Ain Shams university, Egypt

Not specified

N/A

N/A

Faculty of Alsun, Ain Shams university
2008 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al-Farouk Islamic Language School

Egypt

2008

A / Excellent / 85 -100%

N/A

Al-Farouk Islamic Language School
2008

Certifications

TOEFL
Jan 2007

Certificate details

TOEFL

Jan 2007

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

METSCO translation course

May 2012

METSCO

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCreativeCustomer ServiceCustomer Service And Operation AgentCustomer-orientedDigital PrintingDispatcher And Customer Support SpecialistDispatchingEngineering ServicesEnglishFrenchHard WorkLanguagesMETSCO Translation CourseMicrosoft OfficeOrganizerProblem SolverPublishing And PrintingSupportTOEFLTeam PlayerTranslationTranslation And LocalizationTranslation FreelancerTravel And TourismWorld Wide Services, Dubai Visa

Self-assesed Skills

Languages

Arabic

Arabic

: Advanced

: Advanced

: Advanced

: Advanced

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

customer service

customer service

: Intermediate

: High

:

1-3 years

Translation

Translation

: Intermediate

: Extreme - I love it!

:

Less than 1 year

dispatching

dispatching

: Intermediate

: Extreme - I love it!

:

Less than 1 year

digital printing

digital printing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Customer-oriented, Creative, Organizer, Problem Solver, Team Player

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