Passant Abou-Bakr El Sheshaie

CEO Office ManagerFull Time

• Job Details:• Manages the arrangement and appointments agenda of the CEO in all; meetings, interviews, visits. • Organizes daily work and orientation related to CEO office to achieve the best use of the available resources and the time of CEO. • Organizes and prepares travel arrangements of CEO in terms of bookings, hotels, transportation in addition to financial and administrative arrangements and related agenda. • Manages the in and out communications system such as; telephone calls reception and messages reception, transactions

Office ManagerFull Time

• Job Details:• Using a range of office software, including email, spread sheets and databases; managing filing systems. • organizing the office layout and maintaining supplies of stationery and equipment with maintaining the condition of the office • Organizing meeting Schedules and appointments. • Delegating work to staff and managing their workload and output. • Implementing and promoting equality and diversity policy. • Writing reports for senior management and delivering presentations. • Responding to customer inquiries and complaints. • Attending conferences and training.

Customer RelationsFull Time

• Job Details:• Interact with customers to provide information in response to inquiries about products and services, to handle and resolve complaints. • Answers phone calls from customers regarding billing, and endorsement inquiries. Identifies customer needs and works to meet those needs using appropriate customer service skills. • In Charge of policy renewal process through issuing all kinds of documents until the setup meeting. • Responsible of making presentation for the account members to explain their table of benefits and how to get the service through us. • In charge of premiums collections on monthly basis. • Skills/Qualifications: • Helping to build good customer relation. • Product knowledge. • Multi-tasking.