Basic Info

Omnia Bahaa El-Din

1 year

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Travel Consultant at Expedia, Inc. at Teleperformance Egypt

Experience Details

Travel Consultant at Expedia, Inc.

Tourism/Travel

Experienced (Non-Manager)

❒Working at Expedia Canda account as a tier 1 agent and then got promoted to T2
❒ My job there, is simple and interesting; it depends mainly on how fast your mind will work to solve an Unexpected issue. It is a challenging job but still one of the best things I've ever had.
❒ I try simply to solve product or service problem by clarifying customer complaints; determining the cause of the problem, selecting or creating the best solution to fix the problem.
❒ I have to follow required process steps to resolve the core caller needs in order to reach customer satisfaction.
❒ I try to offer appropriate options/alternatives to solve a customer issue if I couldn't meet his needs. It always work. Sometimes it is even better than what the customer originally demanded.
❒ Dealing with Airlines systems and try to solve thing between our system and theirs
❒ Ticketing and escalations, as part of my job after I got prompted to represent the company supervision when customer asks to speak to a supervisor.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.teleperformance.com/en-us/

May 2015 to present (1 year 7 months)
Customer Service Adviser at Raya

Experience Details

Customer Service Adviser

Customer Service/Support

Entry Level

N/A


Company Details

Raya

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Dec 2014 to Apr 2015 (4 months)
Customer Service Adviser (intern) at Vodafone International Service

Experience Details

Customer Service Adviser (intern)

Customer Service/Support

Student

I've been accepted there and left before I finish the training due to some issues with the transportation.
I've been accepted as a technical support adviser.


Company Details

Vodafone International Service

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2015 to Apr 2015 (1 month)
Admin assistant at Stealmer

Experience Details

Admin assistant

Administration

Experienced (Non-Manager)

N/A


Company Details

Stealmer

Giza, Egypt

1-10 employees

Manufacturing

N/A

Apr 2014 to May 2014 (1 month)

Achievements


I got promoted to T2 agent after 6 months


I do have achievements in school but I guess it is not much of work related achievement, it is just in Music and stuff like that. and at university I didn't attend most of the lectures and that would be my biggest achievement that I managed to learn things on my own and I am positive that if I have never joined university it would have been even better than that.

Education

Bachelor's Degree in Arts and Translation

Education Details

Bachelor's Degree

Arts and Translation

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2011 - 2015
Bachelor's Degree in Arts -Department of English

Education Details

Bachelor's Degree

Arts -Department of English

Cairo University, Egypt

B / Very Good / 75 - 85%

Translation

Open Education system -will be graduated at the end of this Year 2015

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman

Egypt

2011

B / Very Good / 75 - 85%

N/A

Orman
2011

Certifications

Certificate details

Travel Industry Council of Ontario

Jun 2015

N/A

N/A

N/A

Council of Ontario

N/A

Training and Courses

Training/Course Details

Photoshop

Jan 2011

self study

N/A

Training/Course Details

Marketing Fundamentals

Dec 2015

Udemy

N/A

Training/Course Details

Project Management

Nov 2015

Alison

N/A

Training/Course Details

English

Jan 2013

Self Study

N/A

Training/Course Details

Sabre

Dec 2015

Teleperformacne Egypt

N/A

This profile is fresh!
Last update 20 days ago.

Jobseeker photo

Profile Skills and Keywords

Admin AssistantAdministrationAdobe PhotoshopAnalyticalArabicArts -Department Of EnglishArts And TranslationCoachingCommunicatingCommunicatorConsumer ServicesCustomer ServiceCustomer Service AdviserCustomer-orientedEditing DesignsEnglishGannt ChartInternet SearchManagementManufacturingMarketingMarketing FundamentalsMicrosoft ExcelMicrosoft OfficeMicrosoft WordPert ChartPhotoshopPresenterProject ManagementPublic RelationsReadingSabreSupportTeam PlayerTelecommunicationsTeleperformance EgyptTicketingTourismTravelTravel Consultant At Expedia, Inc.Travel Industry Council Of Ontario

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

sabre

sabre

: Expert

: Extreme - I love it!

:

1-3 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft office

Microsoft office

: Intermediate

: Medium

:

Less than 1 year

Gannt chart

Gannt chart

: Little knowledge

: High

:

Less than 1 year

pert chart

pert chart

: Little knowledge

: High

:

Less than 1 year

Fields of Expertise

Ticketing

Ticketing

: Expert

: Extreme - I love it!

:

1-3 years

coaching

coaching

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Customer Service

Customer Service

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Public Relations

Public Relations

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Management

Management

: Beginner

: Extreme - I love it!

:

Less than 1 year

Marketing

Marketing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Communicator, Presenter, Customer-oriented, Team Player

Online Presence

https://www.linkedin.com/in/omneyabahaahttps://www.facebook.com/OnceInAwhileO.o

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