Basic Info

Mostafa Mohamed

9 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Local Delivery Manager- EMEA at Orange Business Services

Experience Details

Local Delivery Manager- EMEA

IT/Software Development, Project/Program Management

Manager

Job Description : LDM is responsible for delivering the agreed projects with customer’s HQ to the operational phase through PMI methodologies of Stakeholders management , procurement management , Resource management , risk management and other relevant management sectors.

Duties :
As a local Deliver Manager I am accountable for the on-time delivery of all service orders in the assigned local country/ies • providing end-to-end ownership for all services requests of assigned customers • Accountable for order management of all customer solution/services Through predefined management approach starting from validation of the order till Achieving a successful Closure tests. Accountable for procurement of related equipment(s) based on a service/solution order received. Manage Stakeholders & 3rd parties (Telco, Equipment’s) to deliver the order components to the customer • as being a single point of contact I am Accountable to provide status and progress reports, manage all related customer relationship management questions • Managing Filed operation relative teams along with technical support team both standard and expert levels in order to meet customer best expectation within agreed scoop of work .


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

May 2013 to present (3 years 7 months)
Project Manager at Professional Company -Network Consultancy

Experience Details

Project Manager

Project/Program Management

Manager

Job description : PM Responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover.

Duties

As a PM I am managing day to day meetings and reports from all team members along with stakeholders • attending meetings with customers for discussing all relevant points of project scope • Reviewing budget and cost management plan with internal departments • Planning for time schedules for the project and for the team members • Planning of cost plans and budget plans for the project with respect to BCR • manage team training programs in order for resource development • Manages multiple technical teams within budget and project schedule • Work on Minimizing exposure and risk across multiple projects • Anticipates Customer’s needs and proposes alternative business solutions • Documentation and Creating Charts and Schedules • Creates and executes development plans across multiple projects and revises as appropriate to meet changing needs and requirements • Managing Team of PM’s for all the group projects of a man power of 6 PM’s • Managing Two technical teams for the purpose of onsite implementation phases of a man power of 24 Engineer.


Company Details

Professional Company -Network Consultancy

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Sep 2010 to present (6 years 3 months)
Project Manager at BMB

Experience Details

Project Manager

Operations/Management, Business Development, Project/Program Management

Manager

The purpose of this job is managing all Projects’ processes, Projects’ life cycle, internal communication with all teams and resources and external communication with the customer in order to finalize the projects successfully, to reach customer satisfaction and maintain a good relationship for further opportunities to my company.


Company Details

BMB

Cairo, Egypt

501-1000 employees

Telecommunications, Computer Networking

www.bmbgroup.com

Apr 2015 to present (1 year 8 months)
2nd Level Support - GLA Team at Orange Business Services

Experience Details

2nd Level Support - GLA Team

IT/Software Development

Experienced (Non-Manager)

Job Description : Global Large Accounts “ GLA “ Network Engineer Support Specialist is responsible for all troubleshooting for large accounts services , monitoring their global connections and maintain proactively any global connectivity issues.

Duties :
Provide technical point of contact for customer incidents • Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs • Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams • Document all troubleshooting and incident management actions via the electronic Incident management system in a timely manner • Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service Desk representative • Perform technical escalations to different Problem Management teams in line with Company procedure and case/incident excellence • Perform and own technical management escalations in line with company procedure and case excellence policy.


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jul 2009 to Jun 2012 (2 years 11 months)
WAN-LAN Specialist at Professional Company -Network Consultancy

Experience Details

WAN-LAN Specialist

IT/Software Development

Experienced (Non-Manager)

Job Description : WAN-LAN Specialist / IT consultant is a position in which Engineer is working on all field projects of support and implementation , facing customer local technical representatives and act as one of the main points of the group in reaching new solutions / services .

Duties :
Deploy and configure switches, routers, and other network components Research, evaluate and recommend new technologies • Integrate multiple components to support the customers contracted with professional • Oversee the work of lower rated Network Engineers • Keep abreast of current knowledge of LAN/WAN software, associated management software and architectures • Diagnose hardware and software problems, and replace defective components • Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use • Perform other special projects and assignments as requested.


Company Details

Professional Company -Network Consultancy

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Aug 2004 to Aug 2010 (6 years)
Group B / ATC, Airline Technical Support at Orange Business Services

Experience Details

Group B / ATC, Airline Technical Support

IT/Software Development

Experienced (Non-Manager)

Job Description : Group B / Airline technical support was part of integrated service department which was responsible for support as well T&M contracts with airlines .

Duties :
Meeting the service level of agreement between the company and the customers whether regarding field Engineers intervention requests or part requests • Handling desktop issues for mainly Airlines in addition to other customers like AT&T for instance • Co-coordinating with Third parties like Sita Montreal, IBM, Also shipping companies like UPS, FedEx, DHL • Handling global projects for customers like preventive maintenance and upgrades


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jul 2007 to Jan 2009 (1 year 6 months)
NAM-SCC “North America Service Coordination Center at Orange Business Services

Experience Details

NAM-SCC “North America Service Coordination Center

Customer Service/Support

Entry Level

Job Description : Service coordination is part of integrated service department which is responsible for managing FE’s for reactive and proactive work assigned by all other OBS department for the assigned region and which was back then for NAM Region.

Duties :
Schedule and manage the day-to-day workload and activities of Field Engineer Escalate in a timely fashion • Close the call with all relevant information in regards to parts and engineers activity • Coordinate with other Global Service Coordination Centers in a professional manner • Monitor Dashboards for reactive, scheduled incidents • Monitor all back logs incidents, dashboards, following up on all pending cases, assuring the compliance of work, resolving all the opened cases


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jul 2006 to Jul 2007 (1 year)

Achievements


• Recognized as OBS Employee of the month in regional management.
• Handling OBS Major accounts and red carpet customers.
• Increased the Delivery management capacity to handle more projects after applying new additions to the global process.
• Implemented a new methodologies based on Lean Six Sigma methodology as result created a new scripts which were recognized on global scale to support LDM(s) all over the world



• Managed 10+ Major projects for reputable business enterprises like : UN – Mercedes Benz – Etihad Airlines
• Increased Company market share in fiber optics implementation projects by 13% in 2013 and additional 4 % in 2014
• Implemented new process for PM(s) applying PMI standards which lead to increasing the PM(s) performance vs time taken by 72 % over 2012 to 2014.
• Demonstrated outstanding leadership and superb project management skills, consistently scoring 90% or greater on Customer Satisfaction surveys during project initiation, monitoring, and closeout phases.
• Helped General management of the group in decreasing turnover numbers to reach 8 % in 2013 vs it was 37% in 2009 by applying new development methodologies and carrier upgrading path .
• Awarded as employee of the month for 5 months 2 of them were consequence in 2010 , 2013 & 2014 .
• Was selected to represent the company in all relevant fairs and technology summits over Middle east Africa since 2012 .



• Awarded in 2011 as the best achiever in the Back up continuity plan during local curfew occurred
• Awarded in September 2010 as the specialist of the month
• Mentored and trained new engineers hired to the team count starting from 2011.
• Promoted to shift leader in 2011 and Awarded as the best successor after Manager promotion and became on duty manager till the interviewing process finished .



• Supported in Implementation of new department for support and not related to implementation projects.
• Initiated the help desk team with the remote support job functions.
• In 2008 performed a full ITIL review for all company departments , changed the running process , and in return recognized by the higher management and awarded as employee of the month.



• Recognized as team leader in 2008
• Recognized as OBS spoke with Airlines and official representative for integrated services.


• Promoted to Group B after 1 year of SCC
• Received a local award from Regional field managers along for handling their region efficiently
• Awarded and recognized as employee of the team as I started an initiative which resulted to reach the team from 643 backlog case to ZERO backlog in 3 months



Egypt Champion in Parachuting 2002 & 2003 Egypt Champion in badminton in 2000 Egypt Silver Medal in short distance swimming 1998

Education

Engineering in Communication

Education Details

Engineering

Communication

Arab Academy for Science and Technology & Maritime Transport, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Science and Technology & Maritime Transport
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

aziz abaza language school

Egypt

2003

B / Very Good / 75 - 85%

N/A

aziz abaza language school
2003

Certifications

PMP
Nov 2014

Certificate details

PMP

Nov 2014

N/A

N/A

N/A

N/A

ITIL
Dec 2014

Certificate details

ITIL

Dec 2014

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Stress Management

Jan 2009

Orange business Services

N/A

Training/Course Details

Time Management

Apr 2009

Orange business Services

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

2nd Level Support - GLA TeamArabicBusinessBusiness-orientedCCNAClarify CRMCommunicationComputer NetworkingCreativeCustomer ServiceDetails-orientedEnglishGroup B / ATC, Airline Technical SupportHard WorkerITITILInformation Technology ServicesLocal Delivery Manager- EMEALotus NotesMS ProjectMS VisioManagementMicrosoft ExcelMicrosoft VisioNAM-SCC North America Service Coordination CenterOrange Business ServicesPMPPrimaveraProblem SolverProgram ManagementProjectProject ManagerReadingSoftware DevelopmentStress ManagementSupportSwimmingTelecommunicationsTime ManagementWAN-LAN Specialist

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Primavera

Primavera

: Advanced

: High

:

3-5 years

Fields of Expertise

Primavera

Primavera

: Expert

: Extreme - I love it!

:

3-5 years

MS project

MS project

: Expert

: Extreme - I love it!

:

5-7 years

CCNA

CCNA

: Expert

: Extreme - I love it!

:

5-7 years

Clarify CRM

Clarify CRM

: Expert

: Extreme - I love it!

:

3-5 years

MS Visio

MS Visio

: Expert

: Extreme - I love it!

:

5-7 years

Lotus Notes

Lotus Notes

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Business-oriented, Hard worker, Creative, Problem Solver, Details-oriented

Online Presence

eg.linkedin.com/pub/mostafa-helmy-pmp-itil/63/bb4/aa2/

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