Basic Info

Lydia michel philippe

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Marketing specialist at Aromatic Flavours & Fragrances SAE

Experience Details

Marketing specialist

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Aromatic Flavours & Fragrances SAE (multinational)

Alexandria, Egypt

101-500 employees

Food and Beverage Production

Www.Af-f.com

Jan 2016 to present (1 year)
Customer services representative at Aromatics Flavours And Fragrances SAE

Experience Details

Customer services representative

Customer Service/Support

Experienced (Non-Manager)

Responsible of the customer services duties for the export department, my job consists of communicating with the customers outside of Egypt through emails and phone calls to fulfill their orders requirements , with a high level of satisfaction to help proceed it to our factories , following it up through out the production process and the shipping process to make sure that they arrive to our customers all over the world with high standers quality and in a timely mannered schedule


Company Details

Aromatics Flavours And Fragrances SAE (multinational)

ALEXANDRIA EGYPT, Egypt

More than 1000 employees

Food and Beverage Production

AF-F.com

Jun 2014 to Dec 2015 (1 year 6 months)
Senior technical support agent at Sutherland global services at Sutherland global services

Experience Details

Senior technical support agent at Sutherland global services

Customer Service/Support

Experienced (Non-Manager)

help customers to solve their internet problems
give them information about their accounts with the company ( bell Canada )
sell some products of bell Canada concerning the internet field like modems & internet speed & antiviruses


Company Details

Sutherland global services

Alexandria, Egypt

More then 1000 employees

Business Services - Other

sutherlandglobal.com

Jun 2010 to Jun 2013 (3 years)

Achievements


learnt how to work under stress achieve projects at a certain deadline

Education

College Diploma in faculty of arts french department

Education Details

College Diploma

faculty of arts french department

Alexandria University, Egypt

C / Good / 65 - 75%

french civilization french history linguistics novels English Arabic

N/A

Alexandria University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sainte Jeanne Antide

Egypt

2006

A / Excellent / 85 -100%

i have gained a fluency at french & english from this school

Sainte Jeanne Antide
2006

Certifications

Certificate details

diplome d'affaire international

Sep 2009

very good

N/A

N/A

french commerce chamber

learning how to communicate in French with all that concern the economie and the market

Certificate details

translation Ar fr / Fr Ar

Aug 2009

N/A

N/A

N/A

faculty of arts Alexandria university

N/A

Training and Courses

Training/Course Details

translation course AR - FR / FR =AR

Jun 2005

the Russuan Center

learning to translate from Arabic to French and vise versa for 3 month

Training/Course Details

communication skills training

Dec 2010

Sutherland Global services

learning how to deal with customers in the best possible way for about 6 month

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Profile Skills and Keywords

All Kinds Of Communication Skills Due To My Previous WorkAromatic Flavours & Fragrances SAEAromatics Flavours And Fragrances SAEBusiness Services - OtherCommunication Skills TrainingCommunicatorCustomer ServiceCustomer Services RepresentativeCustomer-orientedDiplome D'affaire InternationalEnglishFaculty Of Arts French DepartmentFood And Beverage ProductionFrenchHard WorkerMarketingMarketing SpecialistMicrosoft OfficeMusic Classic & PopOracle ProgramesPersistentProblem SolverReading Novels English & ArabicSenior Technical Support Agent At Sutherland Global ServicesSpending Time At The BeachSupportSwimmingTranslation Ar Fr / Fr ArTranslation Course AR - FR / FR =ARTravelingWatching Movies English & Indian

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

5-7 years

Oracle programes

Oracle programes

: Intermediate

: High

:

3-5 years

Fields of Expertise

all kinds of communication skills due to my previous work

all kinds of communication skills due to my previous work

: Expert

: High

:

1-3 years

Key Skills

Communicator, Hard worker, Customer-oriented, Problem Solver, Persistent

Online Presence

facebook.com

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