laila salih

Senior Customer Experience and Sales Support

• Job Details:Receiving shipping declaration requests and final shipping declarations from customers, issuing quotations and service contracts on the system, issuing booking confirmation and BL drafts and originals, creating orders and opportunities in the sales force, auditing the manifest, sending vessel closure report, checking the storage, demurrage, and detention, dealing with HQ Egypt and all other origins offices, fully responsible for lower Red Sea cluster agent’s performance, handling key accounts such as Invictus Trading in the import division and MSG and MOB in the export division.

Execution and Planning Specialist - Shipping Export Operations

• Job Details:Successfully managed shipping operations, monitoring a $5 million total cost, implemented professional sea freight rates and established agile reporting for senior management, proactively sought opportunities for continuous improvement, streamlined shipping processes, reducing order fulfillment time and improving on-time delivery rates, implemented inventory forecasting techniques, developed standardized shipping procedures, trained and mentored shipping staff, resolved shipping-related problems and customer complaints promptly, collaborated effectively with cross-functional teams, conducted data analysis, prepared comprehensive reports for management, actively contributed to strategic planning initiatives.

Customer Service & Sales Expertise

• Job Details:Oversaw a fleet of 2,000 containers, optimizing sales tools to maximize market share and enhance customer satisfaction, ensuring client loyalty, sea freight pricing expertise for import/export customers, efficient container repositioning management, follow up with Khartoum and Port Sudan, proficient in export draft BL issuance and final confirmation for accurate documentation, experienced in O/BL printing and bank letters preparation, prepared monthly analysis reports for import/export.