Basic Info

Khalid Gado

2 years

Maadi, Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR recruiter at Teleperformance

Experience Details

HR recruiter

Human Resources

Entry Level

• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
• Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
• Determines applicant requirements by studying job description and job qualifications.
• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
• Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
• Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.
• Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
• Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.
• Avoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes human resources and organization mission by completing related results as needed.


Company Details

Teleperformance (multinational)

Egypt

More than 1000 employees

Human Resources

N/A

Sep 2015 to present (1 year 3 months)
Technical Support at Sykes Enterprise

Experience Details

Technical Support

IT/Software Development

Experienced (Non-Manager)

Working as a Technical Support Representative for Sony UK. Helping
customers to solve their issues with Sony devices. Reaching customer
satisfaction by offering the best service. After my promotion to a
Second line support manager, my duties included handling second
line support, escalations, Sony promotions, and Sony campaigns.

Accomplishments:-

 Excellent timekeeping skills.
 Strong typing skills.
 Having the ability to provide consistent, positive customer
service.
 Identifying customer needs, manages expectations, and defines
appropriate next steps in a logical and efficient manner.
 Proactively solving customer problems.
 Having the ability to work in a face paced environment.
 Having the ability to work under pressure in order to achieve
Deadlines.
 Having the ability to multitask.


Company Details

Sykes Enterprise (multinational)

Maadi, Cairo, Egypt

N/A

Information Technology Services

www.sykes.com

Jan 2013 to Aug 2015 (2 years 7 months)
Lecturer (volunteer) at Hamari Kaksha

Experience Details

Lecturer (volunteer)

Manufacturing/Production

Experienced (Non-Manager)

 Worked with the Environment Society of India in association with
Nokia on a project called E-waste aiming solutions in order to make a healthier environment with no pollution and diseases.

 The project also included lecturing to students the importance of recycling and how to apply it on old phones to produce other new ones.


Company Details

Hamari Kaksha

chandigarh, India

N/A

Renewables and Environment

N/A

Dec 2011 to Feb 2012 (2 months)
Fraud Investigator at The United Bank

Experience Details

Fraud Investigator

Banking

Entry Level

Worked as a fraud investigator in the card center. Followed up with the
cardholders on every suspicious transaction. Made sure that the bank
cards are secured and being used by the real cardholders.

Accomplishments:-

 Caught someone who was using a cardholder’s credit card and froze
the card until I contacted the real cardholder.
 Pursued every suspicious transaction with the cardholders.
 Helped the cardholders to know all the details about their accounts.
 Reached the client satisfaction by serving them in the best way.
 Made sure that all the transactions are being done by the
cardholders themselves.


Company Details

The United Bank

Giza, Dokki, Egypt

N/A

Banking

N/A

Jul 2011 to Dec 2011 (5 months)

Achievements


Established recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
Determined applicant requirements by studying job description and job qualifications.
Attracted applicants by placing job advertisements; contactined recruiters, using newsgroups and job sites.
Evaluated applicants by discussing job requirements and applicant qualifications with managers; interviewed applicants on consistent set of qualifications.


Managed Sony promotions and campaigns.
Managed the Warranty Sales on devices and assuring that it has been reflected on the customer's profile.
Maintained documentation of customer inquiries and responses for future reference.
Worked with product and sales teams to address and resolve customer issues efficiently.


Documented all investigative processes.
Managed theft involving the victimized clients.
Handled theft involving malicious software and Websites.
Dealt with theft involving emails with fraudulent payment instructions.
Monitored the transactions and confirming the suspicious ones with the clients.


A lecturer and recycling specialist at Hamari Kaksha institution in India. A participant at Seliger forum in Russia

Education

Commerce Bachelor in Accounting, Management, Economics

Education Details

Commerce Bachelor

Accounting, Management, Economics

Faculty of commerce, Menoufya university, Egypt

Not specified

N/A

N/A

Faculty of commerce, Menoufya university
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

menouf military school

Egypt

2007

B / Very Good / 75 - 85%

N/A

menouf military school
2007

Certifications

ICDL
Apr 2011

Certificate details

ICDL

Apr 2011

N/A

N/A

N/A

Courses centre

N/A

Training and Courses

Training/Course Details

Human Resources

Jun 2009

Menoufya University

N/A

Training/Course Details

Mashable Social Media Day

Apr 2013

AUC greek campus

 Social Media Day is an annual global day that recognizes the digital revolution happening right before our eyes.  Guest speakers from YouTube, MBC, Google, Cairo Zoom attended and gave lectures about the latest and most effective Social media methods.

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

Accounting, Management, EconomicsAdaptiveBankingCustomer-orientedEnglishFlexibleFraud InvestigatorGamesHR RecruiterHandles StressHard WorkerHorse RidingHuman ResourcesICDLITInformation Technology ServicesInternetLeaderLecturerMS OfficeManufacturingMashable Social Media DayMusicOperationsProductionRecruitingRenewables And EnvironmentSoftware DevelopmentSonySwimmingSykes EnterpriseTechnical SupportTeleperformance

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Sony

Sony

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

MS Office

MS Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Recruiting

Recruiting

: Advanced

: Extreme - I love it!

:

Less than 1 year

Banking

Banking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Customer-oriented, Flexible / Adaptive, Handles Stress

Online Presence

https://www.linkedin.com/profile/view?id=179673392&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/khalidosama90

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