KZ

Katreen Zeidan

Sales Manager at Shepherds Tours

Ma'daba, Jordan

Work Experience

  • Sales Manager

    Shepherds Tours

    May 2023 - Present -2 yrs, 1 month

    Jordan

    • Job Details:Coordination of clients' concerns and adjustment of the services or products to the clients' needs. Resolving of any issues on the clients' site and cooperation with respective other departments. Identification of new business opportunities by monitoring of inbound marketing channels and activities. Maintenance of existing and building of new relationships by provision of any necessary support and recommendations on new opportunities. Ensuring a high-performing customer service system. Monitoring of performance and analysis of reports in order to derive improvement plans. Dealing with payments. Performing general administration tasks. Planning and advertising different promotions. Evaluating customers’ holidays and issuing appropriate feedback forms. Creating and putting up displays at trade shows.
  • Sales Manager

    Plaza Tours DMC

    May 2016 - May 2023 -7 yrs

    Jordan

    • Job Details:Coordination of clients' concerns and adjustment of the services or products to the clients' needs. Resolving of any issues on the clients' site and cooperation with respective other departments. Identification of new business opportunities by monitoring of inbound marketing channels and activities. Maintenance of existing and building of new relationships by provision of any necessary support and recommendations on new opportunities. Ensuring a high-performing customer service system. Monitoring of performance and analysis of reports in order to derive improvement plans. Dealing with payments. Performing general administration tasks. Planning and advertising different promotions. Evaluating customers’ holidays and issuing appropriate feedback forms. Creating and putting up displays at trade shows.
  • Sales Executive

    United Travel Agency

    May 2014 - May 2016 -2 yrs

    Jordan

    • Job Details:Predicting profits or number of bookings. Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met. Making arrangements for transport, accommodation, tours, and activities. Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates. Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues. Visiting resorts to ascertain accommodation quality and suitability. Agreeing service levels, contracts and costs. Confirming customer names with hotels. Collecting, evaluating and responding (as appropriate) to customer feedback. Using market research information to guide decisions.
  • Education

    • Bachelor's Degree in Archaeological Conservation Science

      hashemite university

      Jan 2014 

    • Bachelor's Degree in Scientific Stream

      Al-Ashrafeh School

      Jan 2009 

    Skills

    • MS Office
    • AutoCAD
    • GIS
    • C++
    • erdas
    • Photo modeler
    • Internet surfing
    • Detail-oriented
    • High efficiency
    • Client Service
    View More

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • Spanish

      Beginner
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