Katreen Zeidan

Work Experience

Shepherds Tours

May 2023 - Present -2 yrs, 1 month

Jordan

Job Details:Coordination of clients' concerns and adjustment of the services or products to the clients' needs. Resolving of any issues on the clients' site and cooperation with respective other departments. Identification of new business opportunities by monitoring of inbound marketing channels and activities. Maintenance of existing and building of new relationships by provision of any necessary support and recommendations on new opportunities. Ensuring a high-performing customer service system. Monitoring of performance and analysis of reports in order to derive improvement plans. Dealing with payments. Performing general administration tasks. Planning and advertising different promotions. Evaluating customers’ holidays and issuing appropriate feedback forms. Creating and putting up displays at trade shows.

Plaza Tours DMC

May 2016 - May 2023 -7 yrs

Jordan

Job Details:Coordination of clients' concerns and adjustment of the services or products to the clients' needs. Resolving of any issues on the clients' site and cooperation with respective other departments. Identification of new business opportunities by monitoring of inbound marketing channels and activities. Maintenance of existing and building of new relationships by provision of any necessary support and recommendations on new opportunities. Ensuring a high-performing customer service system. Monitoring of performance and analysis of reports in order to derive improvement plans. Dealing with payments. Performing general administration tasks. Planning and advertising different promotions. Evaluating customers’ holidays and issuing appropriate feedback forms. Creating and putting up displays at trade shows.

United Travel Agency

May 2014 - May 2016 -2 yrs

Jordan

Job Details:Predicting profits or number of bookings. Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met. Making arrangements for transport, accommodation, tours, and activities. Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates. Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues. Visiting resorts to ascertain accommodation quality and suitability. Agreeing service levels, contracts and costs. Confirming customer names with hotels. Collecting, evaluating and responding (as appropriate) to customer feedback. Using market research information to guide decisions.

Bachelor's Degree in Archaeological Conservation Science
hashemite university
Jan 2014
Bachelor's Degree in Scientific Stream
Al-Ashrafeh School
Jan 2009