Basic Info

Karim osman

12 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Manger at Chubb life insurance

Experience Details

Sales Manger

Sales/Retail

Manager

 Managing a team of approximately 12 person in a busy work environment.
 Insure that all the requried work data delivered to the new staff though thier unit mangers.
 Insure that all the team members are on the right track to achive the required sales target.
 Ensure reporting process is in place for accurate periodic performance reports.
 Setting development plan for all team members and work together on it.


Company Details

Chubb life insurance (multinational)

Egypt

More than 1000 employees

Insurance

N/A

May 2017 to present (5 months)
Retail Shift Leader at Vodafone egypt

Experience Details

Retail Shift Leader

Sales/Retail

Experienced (Non-Manager)

Responsible for handling daily shifts logistics such as:
 Daily Target achievement.
 Cash accuracy.
 Customer's escalations.
 Warehouse variance.
 Goods Display


Company Details

Vodafone egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2013 to Apr 2017 (3 years 6 months)
Retail Senior Advisor at Vodafone egypt

Experience Details

Retail Senior Advisor

Sales/Retail

Experienced (Non-Manager)

 Monthly target top achiver for many months.
 Mentor and judince for junior staff.
 Promote new products and services.
 Collaborate with the store management to insure the smooth of daily operation.


Company Details

Vodafone egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2010 to Mar 2013 (3 years 2 months)
VIP Back Office Expert at Vodafone egypt

Experience Details

VIP Back Office Expert

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

 Handling all the high value customers escalations.
 Coordinate with the concrned teams regarding the network problem.
 Handling the rewarding progarme problems.
 Make follow up with the customers till thier problem are being solved.
 Retain the high value customers and previnting them from port out of vodafone.



Company Details

Vodafone egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jul 2008 to Jan 2010 (1 year 6 months)
Premium call center agent at Vodafone eg

Experience Details

Premium call center agent

Customer Service/Support

Entry Level

 Answering high value customers inquries.
 Advice them with the best proudcats/services suite thier needs.
 Promote new products and services.


Company Details

Vodafone eg (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2006 to Nov 2008 (2 years 10 months)
Call center agent at Vodafone eg

Experience Details

Call center agent

Customer Service/Support

Entry Level

 Answering customers inquries.
 Advice them with the best proudcats/services suite thier needs.
 Promote new products and services.


Company Details

Vodafone eg (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2004 to Jan 2006 (1 year 7 months)

Achievements


been able to help many junior staff to develop their talent and take the next step in their career
as a part of the store management team we were able to achieve top ranking (top 10 stores) over more than 300 store overall Vodafone egypt


been recognized many times as top seller
developed many processes to insure work smooth


Education

Bachelor's Degree in Media

Education Details

Bachelor's Degree

Media

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
1999 - 2003
Bachelor's Degree in Media Major – radio, TV and newspaper section

Education Details

Bachelor's Degree

Media Major – radio, TV and newspaper section

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Maadi Military School

Egypt

1999

A / Excellent / 85 -100%

N/A

Maadi Military School
1999

Training and Courses

Training/Course Details

advanced english

Mar 2006

berlitz

N/A

Training/Course Details

 How to deal with differnt kinds of customers

Jan 2008

vodafone acadmy

N/A

Training/Course Details

 Sales techiniques

Jan 2010

vodafone acadmy

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

? How To Deal With Differnt Kinds Of Customers? Sales TechiniquesAdaptiveAdvanced EnglishArabicBusiness DevelopmentCall Center AgentChubb Life InsuranceCustomer ServiceCustomer SupportEnglishFlexibleHard WorkerInsuranceLeaderLearning New SkillsMediaMedia Major Radio, TV And Newspaper SectionMicrosoft OfficeMicrosoft WindowsNegotiatorPeople ManagementPremium Call Center AgentProblem SolverReadingRetailRetail Senior AdvisorRetail Shift LeaderSalesSales MangerSupportTelecommunicationsVIP Back Office ExpertVodafone EgVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

More than 7 years

Fields of Expertise

Customer support

Customer support

: Advanced

: High

:

5-7 years

Sales

Sales

: Advanced

: Extreme - I love it!

:

5-7 years

People management

People management

: Advanced

: High

:

3-5 years

Key Skills

Leader, Hard worker, Negotiator, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/karim-osman-303aa313a

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