Basic Info

Gehad Soliman

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Internet Call Center Representative at Vodafone Egypt

Experience Details

Internet Call Center Representative

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Egypt

Maadi , Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2015 to present (1 year 8 months)
Customer Care Representative at ECCO Out Sourcing

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

N/A


Company Details

ECCO Out Sourcing (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

May 2014 to Mar 2015 (10 months)
English teacher at Dar Hanan Nursery

Experience Details

English teacher

Education/Teaching, Training/Instructor

Entry Level

I was responsible for teaching English and Maths to pre-school children , learn them how to use the computer , follow-up their behavior and doing activities with them like drawing , coloring , singing and sports .


Company Details

Dar Hanan Nursery

giza , faisal, Egypt

1-10 employees

Education

N/A

Jan 2014 to Apr 2014 (3 months)
Independent Representative at Qnet

Experience Details

Independent Representative

Marketing/PR/Advertising

Experienced (Non-Manager)

N/A


Company Details

Qnet (multinational)

Malaysia

More then 1000 employees

Luxury Goods and Jewelry , Travel and Tourism, Education

www.qnet.net

Sep 2013 to Dec 2013 (3 months)
Marketer at Oriflame

Experience Details

Marketer

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Oriflame (multinational)

Cairo, Egypt

More then 1000 employees

Cosmetics

www.oriflame.com.eg

Oct 2011 to Sep 2013 (1 year 11 months)

Achievements


I Learned how to act will preschool children , What they need to learn and how to deliver a message to them


I have attended Workshops and learned about Network Marketing , Presentation and Communication Skills


I learned how to achieve my target before the deadline , how to do marketing to specific category , and how I know more about the product


-Ideal student at Fadl Private school (2000-2006) -The best Show at Fadl modern school (2004) -Secondry school 94% at Om el abtal Secoondary school (2008-2009) -Applied arts activity at Faculty of computer and information Systems (2010) -Photography Gallery at alwan community (2013) -My first Short Movie at alwan community (2013) -A+ Graduation Project at Faculty of computer and information Systems , Information Systems department (2013) -C GPA at Faculty of computer and information Systems , Information Systems department (2013) -The 1st Top Total Answered Calls Agent Over the Floor at ECCO Out Sourcing (5th November 2014) -One of the Top 10 Agents in Duration 1st,November.2014 to 5th,November.2014 it was daily Competitions

Education

Bachelor's Degree in Information Systems

Education Details

Bachelor's Degree

Information Systems , Decision Support

Faculty of Computers and Information, Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Computers and Information, Cairo University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Om El Abtal Secondary School

Egypt

2008

A / Excellent / 85 -100%

N/A

Om El Abtal Secondary School
2008

Certifications

ICDL
Oct 2010

Certificate details

ICDL

Oct 2010

97 out of 100

N/A

N/A

Faculty of computers and information Systems

N/A

Certificate details

A+ Graduation Project

Jul 2013

98 out of 100

N/A

N/A

Faculty of computers and information Systems , Information Systems department

N/A

Training and Courses

Training/Course Details

Business Intelligence

Jun 2013

Oracle

N/A

Training/Course Details

Vodafone Customer Care Agent

Jun 2014

Ecco - Vodafone

N/A

Training/Course Details

Customer Experience – Vodafone Egypt

May 2015

Vodafone Egypt

N/A

Training/Course Details

Vodafone Way of Customer Care

Apr 2016

Vodafone Egypt

N/A

Training/Course Details

English Conversation Course at Berlitz Level #5

Aug 2016

Berlitz

N/A

Training/Course Details

English Conversation Course at Berlitz Level #4

May 2016

Berlitz

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

A+ Graduation ProjectAL-Bernameg Bassem YousefAdaptiveAhmed Mourad Books'AnalyticalArabicBusiness Enteligence OBIEEBusiness IntelligenceCinemaConsumer ServicesCosmeticsCustomer Care RepresentativeCustomer Experience Vodafone EgyptCustomer ServiceDatabase DesignDecision SupportECCO Out SourcingEducationEl Borsa (downtown)EnglishEnglish Conversation Course At Berlitz Level #4English Conversation Course At Berlitz Level #5English TeacherFashionFlexibleFranknessHandles StressHe SaidICDLIndependent RepresentativeInformation SystemsInternet Call Center RepresentativeLeaderLuxury Goods And JewelryMarketerMarketingMicrosoft OfficeMicrosoft SQL ServerMicrosoft Visual StudioNetBeansOriflamePhotographyPlannerQnetShe Said MagazineSoftware EngineeringSupportTelecommunicationsTravel And TourismUnderground Music BandsVodafone Customer Care AgentVodafone Way Of Customer CareWeb Design

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Visual Studio

Microsoft Visual Studio

: Expert

: High

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: Medium

:

1-3 years

NetBeans

NetBeans

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

business enteligence OBIEE

business enteligence OBIEE

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Web design

Web design

: Intermediate

: Extreme - I love it!

:

1-3 years

Database Design

Database Design

: Intermediate

: High

:

1-3 years

Software Engineering

Software Engineering

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Leader, Planner, Flexible / Adaptive, Handles Stress

Online Presence

www.facebook.com/gehad.soliman@gehadsoliman20

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