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Amr Farouk Metwally

Customer Service Expert

Cairo, Egypt
  • Dealing with all versions of Microsoft Windows
  • Excellent Internet user
  • Payroll Systems, Inventory Systems, Database Software
  • Sales represntative at TE-Data, Ecco (Vodafone project), and (MTI Company:Vodafone reseller)
  • Microsoft Office

Work Experience

  • Outlet and Logistics Support Specialist at TE Data

    Jun 2013 to present · 7 Years 7 Months
  • Indoor sales represntative at TE Data (Heliopolis branch)

    Apr 2010 to Jun 2013 · 3 Years 2 Months
  • Call center representative and Customer retention specialist at Vodafone (Ecco Vendor)

    Jan 2009 to Mar 2010 · 1 Year 2 Months
  • Call center representative at Ecco (Sony Ericsson)

    Jan 2008 to Dec 2008 · 11 Months

Education

  • BA in Management Information Systems

    Alsun Academy of tourism, hotels and computer science - Egypt 2002 to 2006 · 4 Years

Skills
Tools and Fields of Expertise

  • Dealing with all versions of Microsoft Windows
  • Excellent Internet user
  • Payroll Systems, Inventory Systems, Database Software
  • Sales represntative at TE-Data, Ecco (Vodafone project), and (MTI Company:Vodafone reseller)
  • Microsoft Office

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • Best Agent Award

    TE Data · 2013
  • Member of Best Branch Award

    TE Data - Heliopolis Branch · 2012
  • Best Agent Award

    TE Data - Heliopolis Branch · 2011
  • Time Management Training

    TE Data · 2011
  • Best Agent Award

    TE Data - Heliopolis Branch · 2011
  • Best Agent Award

    TE Data - Heliopolis Branch · 2010
  • Communication Skills Training

    TE Data · 2010
  • Communication Skills Training

    Vodafone · 2009
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