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Amr Abdel Rahman Abdel Moati

People management, coaching, experience, NPS analysis, business excellency,HR

Giza, Egypt
  • Microsoft Windows
  • Microsoft Office
  • Internet Research
  • Customer Service
  • Communication

Work Experience

  • IoT Specialist at Vodafone International service

    Nov 2017 to present · 3 Years 2 Months
  • Team leader at Vodafone International service

    Nov 2017 to present · 3 Years 2 Months
  • NPS Analyst-Vodafone UK at Vodafone International Services

    Dec 2016 to Oct 2017 · 10 Months
  • Credit assurance auditor-Vodafone UK at Vodafone International Services

    Oct 2015 to Dec 2016 · 1 Year 2 Months

Education

  • Technical Diploma in Human resources

    Leopard training center - Egypt 2014 to 2014 · 0 Months
  • BA in Law

    Cairo University (CU) - Egypt 1994 to 2004 · 10 Years
  • High School - Thanaweya Amma

    Orman Experimental Language School - Egypt 1994

Achievments

Launched successfully new projects/processes which are: 1- Process/processes change/improvement in Consumer Internet of Things department, Billing NPS team and credit assurance team that improved business flow and procedures. 2-CIOT (Consumer Internet of Things) new business for UK customers. (November, 2017 till now) 2-postpaid queue in Doha-Qatar in 2012 as a new business during an assignment from Vodafone International Services-Egypt (June,2012-June,2014). 3-Best performer in quality scores and net promoter scores ins the second quarter of 2019.

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Skills
Tools and Fields of Expertise

  • Microsoft Windows
  • Microsoft Office
  • Internet Research
  • Customer Service
  • Communication
  • Sales
  • ICDL
  • Human Resource Management (HRM)

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • Human Resources Management Diploma

    at Leopard Egypt (Training Center) Certified from Cairo University and Ministry of Foreign Affairs · 2014
  • ICDL

    Russian Cultural Center · 2014
  • Customer Service and Selling Skills · 2009
  • Basic Business Skills Acquisition (BBSA)

    Future Generation Foundation (FGF) · 2005
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