Basic Info

Ahmed Hashim

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Online Support Specialist at TE Data at TE Data

Experience Details

Online Support Specialist at TE Data

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

N/A

Mar 2016 to present (1 year 9 months)
• Social media and digital support specialist at telecom Egypt at Telecom Egypt

Experience Details

• Social media and digital support specialist at telecom Egypt

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Telecom Egypt

Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2017 to present (4 months)
Technical support at DLINk

Experience Details

Technical support

Customer Service/Support

Entry Level

N/A


Company Details

DLINk

Cairo, Egypt

11-50 employees

Computer Networking

N/A

Oct 2015 to Mar 2016 (5 months)
Grade Of Project : good + at New Cairo Academy (student activity)

Experience Details

Grade Of Project : good +

IT/Software Development

Student

N/A


Company Details

New Cairo Academy (student activity)

Cairo, Egypt

N/A

Apr 2015 to May 2015 (1 month)

Achievements


Solves all customers’ inquiries regarding Network issues, provides an end-to-end ownership to all inquiries till closure, posts resolution call to ensure customers satisfaction and close the case. Provides customers with appropriate options/right suggestions.


Education

Bachelor's Degree in Computer scince

Education Details

Bachelor's Degree

Computer scince

New Cairo Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

New Cairo Academy
2011 - 2016

Certifications

CCNA
Feb 2015

Certificate details

CCNA

Feb 2015

N/A

N/A

N/A

N/A

ISTQP Certified
Aug 2017

Certificate details

ISTQP Certified

Aug 2017

N/A

N/A

N/A

N/A

Training and Courses

CCNa at AUC
Feb 2015

Training/Course Details

CCNa

Feb 2015

AUC

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdaptiveArabicCCNAComputer NetworkingComputer ScinceCustomer ServiceE-commerceEnglishFlexibleFootballGrade Of Project : Good +Handles StressHard WorkerI Like ReadingISTQP CertifiedITInternetInternet SearchKnowledgeMicrosoft WindowsNetworksOnline Support Specialist At TE DataOrganizerSoftware DevelopmentSoftware TestingSupportTeam PlayerTechnical SupportTelecommunicationsTravelingWebsiteWork Social Media And Digital Support Specialist At Telecom Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

website

website

: Intermediate

: High

:

Less than 1 year

Microsoft Windows

Microsoft Windows

: Intermediate

: High

:

1-3 years

Internet Search

Internet Search

: Intermediate

: High

:

1-3 years

Fields of Expertise

CCNA

CCNA

: Intermediate

: High

:

Less than 1 year

Networks

Networks

: Intermediate

: Extreme - I love it!

:

Less than 1 year

software testing

software testing

: Little knowledge

: High

:

Less than 1 year

Key Skills

Hard worker, Organizer, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

https://www.facebook.com/ahmeds.h.sayedhttps://twitter.com/ahmedssayed

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