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Saher Fathy Zayed

Front Office Shift Leader at Steigenberger Hotels and Resorts

Tanta, Gharbia, Egypt

Work Experience

  • Front Office Shift LeaderFull Time

    Steigenberger Hotels and Resorts

    Nov 2017 - Present -7 yrs, 7 months

    • Front Office AgentFull Time

      Baron Resort Sharm El sheikh

      Oct 2016 - Oct 2017 -1 yr

      • Telephone operatorFull Time

        Sunrise Arabian Beach Resort

        Jan 2016 - Sep 2016 -8 months

        • Sales RepresentativeFull Time

          Galaxy chocolate

          Nov 2014 - Oct 2015 -11 months

            • Education

            • Bachelor's Degree in Mass communication

              Tanta University

              Jan 2014 

            Achievements

            Five great years of work experience in hospitality industry. Employee of the month, 2019. Leadership excellence award, 2020. Trained/Educated others. Saved time by coming up with efficient methods and tools. Resolved 95% of customer enquiries and complaints (customer service role).

            Skills

            • Adaptability
            • Problem Solving
            • Dependability
            • Effective communication
            • Decision maker

            Languages

            • English

              Advanced

            • Russian

              Intermediate
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