Basic Info

Rhoudes mohamed

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Outgoing Tour operator at WH HOLIDAYS

Experience Details

Outgoing Tour operator

Tourism/Travel

Experienced (Non-Manager)

Handling all package from A-Z Accommodation, aviation, Visa, transportation. ..etc


Company Details

WH HOLIDAYS

Cairo, Egypt

11-50 employees

Travel and Tourism

Whholidays.com

Feb 2016 to present (10 months)
Incoming Tour Operator at CTT - Cairo Transport & Touring

Experience Details

Incoming Tour Operator

Tourism/Travel

Experienced (Non-Manager)

Responsibilities of the job vary according to the time of year and size of employer, but generally the typical tasks carried out on a daily basis by a tour operator include:
Providing general and specific advice about different travel destinations.
Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met.
Making arrangements for transport, accommodation, tours, and activities.
Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements.
Handling all procedures for Incoming B2B & B2C data entry & bookings reservation.
Arrange and handling Quotation for Groups, Local & Foreigners “Classic Tours, Relaxation, Coptic & Holly land Tours”.
Deciding how many holidays to sell each season and the resorts/countries to use.
Using the computer database to research information about hotel accommodation fares and hotel ratings.
Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates.
Dealing with payments.
Performing general administration tasks.
Dealing with and documenting complaints in an efficient and diplomatic manner.
Planning and advertising different promotions.
Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
Evaluating customers’ holidays and issuing appropriate feedback forms.
Every now and then, tour operators travel abroad for research purposes.
Making presentations to travel groups.
Creating and putting up displays at trade shows.


Company Details

CTT - Cairo Transport & Touring (multinational)

Cairo, Egypt

11-50 employees

Travel and Tourism

www.cttegypt.com

Apr 2015 to Jan 2016 (9 months)
Tour Operator & Reservation Ticketing at Golden Land Tours

Experience Details

Tour Operator & Reservation Ticketing

Customer Service/Support

Experienced (Non-Manager)

Responsibilities of the job vary according to the time of year and size of employer, but generally include:

• Deciding how many holidays to sell each season and the resorts/countries to use.
• Arrange, and promote holidays and travel options, working with hotels, airlines and other transport companies for ground travel, in order to execute the arrangements.
• Visiting resorts to ascertain accommodation quality and suitability.
• Liaising with coach operators, airlines, hoteliers and resort reps.
• Agreeing service levels, contracts and costs & using market research information to guide decisions.
• Confirming customer names with airlines/hotels & handling bookings, invoicing and issuing of tickets.
• Collecting, evaluating and responding (as appropriate) to customer feedback.
• Producing brochures and Internet-based information.
• Providing pricing information & Marketing holidays to clients via travel agents, websites.
• Predicting profits or number of bookings.

Reservation Ticketing from March 2014 – present

• Effectively executes travel policies and procedures & handles all special requests from customers and staff.
• Communicates all provider’s regulations and new rules to the staff.
• Negotiates rates and maintain cost effectiveness at all times.
• Maintains and exhibit excellent working relationships with customers and different providers.
• Serves customer’s calls & sells travel products and tour packages.
• Deals with customer enquiries and aiming to meet their expectations.
• Communicates with sales consultants and provides encouragement, help and advice.
• Deals with disciplinary matters and customer complaints.
• Monitors staff and follows up their compliance with Company policy.
• Answers inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Informs customers with essential travel information, such as transportation, weather, connections, medical and visa requirements & Prepare customer invoices and accepts payment.
• Assembles and issues required documentation, such as travel insurance policies, and itineraries & Prepares sales reports.
• Reviews passenger flight list, helping travel agencies to motivate airlines’ sales.
• Books transportation and hotel reservations, using computer terminal or telephone.
• Plans, describes, arranges, promotes and sells itinerary tour packages and promotional travel incentives offered by various travel carriers.


Company Details

Golden Land Tours

cairo - heliopolis, Egypt

11-50 employees

Travel and Tourism, Hospitality/Hotels, Consumer Services

N/A

Sep 2011 to Mar 2015 (3 years 6 months)
Tour Operator at Glob Tours

Experience Details

Tour Operator

Sales/Retail, Human Resources, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Glob Tours (multinational)

Cairo - Down Town, Egypt

11-50 employees

Travel and Tourism, Hospitality/Hotels, Consumer Services

N/A

Jun 2011 to Sep 2011 (3 months)

Education

faculty of art in History Department

Education Details

faculty of art

History Department

Ain Shams University, Egypt

B / Very Good / 75 - 85%

Egyptian history

take a communication course & interpersonal course Take an English Course Take an Amadeus Basic Course

Ain Shams University
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Shiekh Fatma bent Moubark Language School

Egypt

2005

B / Very Good / 75 - 85%

N/A

EL Shiekh Fatma bent Moubark Language School
2005

Certifications

Bacalor's Degree
Jun 2010

Certificate details

Bacalor's Degree

Jun 2010

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Amadeus Basic Course

Mar 2013

Amadeus Head Office, Star Capital 2, city stars

Take an Amadeus Basic Course & Success with Excellent Degree (A)

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAmadeus Basic CourseBacalor's DegreeBusiness DevelopmentCTT - Cairo Transport & TouringCommunicatorConsumer ServicesCreativeCustomer ServiceEnglishGlob ToursHard WorkerHistory DepartmentHospitalityHotelsHuman ResourcesIncoming Tour OperatorInternetMicrosoft OfficeOrganizerOutgoing Tour OperatorPresenterRetailSalesSportSupportSwimming & SnorkelingTour OperatorTour Operator & Reservation TicketingTourismTravelTravel And TourismTravellingWork

Self-assesed Skills

Languages

English

English

: Advanced

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Tourism

Tourism

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Communicator, Hard worker, Presenter, Creative, Organizer

Online Presence

Rhoudes Mohamed rhoudes.mohammed@facebook.comrhoudesm@yahoo.com

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