
Rana Mohamed Hussien
Supervisor at Concentrix
Haram, Giza, EgyptWork Experience
SupervisorFull Time
- Job Details:As a supervisor for an escalation line, the role is critical in ensuring customer satisfaction and maintaining the reputation of the company, especially when frontline support is unable to resolve complex issues. It requires a unique blend of advanced problem-solving, empathetic communication, and leadership skills.
Help Desk SpecialistFull Time
Education
Bachelor's Degree in It
Canadian International College (CIC)Jan 2023
Skills
- Call Center
- Computer Science
- Business English
- Information Technology (IT)
- Computer Skills
- Customer Service
- Network Hardware
- Customer Care
- Supervision
- Information Systems
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Languages
Arabic
FluentEnglish
AdvancedFrench
Advanced