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Rana Mohamed Hussien

Supervisor at Concentrix

Haram, Giza, Egypt

Work Experience

  • SupervisorFull Time

    Concentrix

    Mar 2023 - Present -2 yrs, 4 months

    Egypt , Cairo

    • Job Details:As a supervisor for an escalation line, the role is critical in ensuring customer satisfaction and maintaining the reputation of the company, especially when frontline support is unable to resolve complex issues. It requires a unique blend of advanced problem-solving, empathetic communication, and leadership skills.
  • Help Desk SpecialistFull Time

    Cic- Canadian International College

    Mar 2023 - Sep 2023 -6 months

    Egypt , Cairo

    • Education

      • Bachelor's Degree in It

        Canadian International College (CIC)

        Jan 2023 

      Skills

      • Call Center
      • Computer Science
      • Business English
      • Information Technology (IT)
      • Computer Skills
      • Customer Service
      • Network Hardware
      • Customer Care
      • Supervision
      • Information Systems
      View More

      Languages

      • Arabic

        Fluent
      • English

        Advanced
      • French

        Advanced
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