Pavly Moheb

Content & Customer relations ManagerFull Time

• Job Details:• Manage all website processes through Shopify. • Starting by updating layout and design as needed with the help of the graphic design department. • Adding new collections, products and pages as needed. • Manage and control product’s content description, photos, visuals, prices and codes. • Keeping products, collections and pages updates regularly. • Enlisting products periodically. • Run monthly analytical reports regarding sales, returns, cancelations, complains, defects, delayed orders, discounts profits, social exposure and reach, satisfaction rates and opportunities for growth. • Dig deep through main problems root causes and suggest both short-term solutions and long-term solutions, having in mind customer high satisfaction and keeping the company’s expenses as low as possible if I could. • Monitoring and updating products stocks if needed to match the inventory and to be backed up by pipelines and back-order lead time. • Confirming all online store sale orders and coordinate with warehouse and or production team to deliver on time, through my team or by my person. • Managing a customer relations team divided through the 4 branches to keep physical interactions with post & pre-sale support. • Personally handle difficult situations, scenarios or complains to achieve maximum satisfaction in the shortest period. • Coordinate with all departments with large projects including Retail, Warehouse, Production & Logistics to either deliver or get the order ready on time. • Supporting day to day issues that facing retail, logistics and production departments fulfilling pending orders. • Overviewing & managing social media accounts, while delegating comment, DM replying to my team. • Discussing the overall social media, promotions, and online store strategy with designers & COO to achieve the best results.

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