
Ola Ahmed
Office Manager at Mahindra & Mahindra Ltd.
Maadi, Cairo, EgyptWork Experience
Office ManagerFull Time
Mahindra & Mahindra Ltd.
Feb 2019 - Present -6 yrs, 4 months
Egypt , Cairo
- Job Details:Producing reports, composing correspondence, and managing new contracts. Plan and coordinate administrative procedures and systems and devise ways to streamline processes Perform human resources duties. Assess staff performance and provide coaching and guidance to ensure maximum efficency. Ensure the smooth and adequate flow of information within the company to facilitate other business operations Manage office phone, email, schedules and deadlines. Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints Achieves financial objectives by preparing monthly budget, handling payroll , scheduling expenditures and analyzing variances and managing office petty cash. Manage employees travel allowances and settlement of their FT-2 and travel documents. Creating necessary reports and enclose them to CFO such as ( office expenses from final and estimate expenses to petty cash, office invoices, issued cheques, employees monthly reimbursement...etc? Single point of contact with bank, legal accountant and lawyer. Manage contract and price negotiations with office vendors, service providers and office lease Coordinating appointments, meetings, managing staff calendars and schedules. Coordinating domestic and international travel, including flight, hotel, and car rental reservations and organizing company events or conferences Attending meetings with senior management Keeping personnel records Design and implement office policies and procedures
Executive Secretary & Assistant for CFO and Administrator for Financial Management DepartmentFull Time
- Job Details:Respond to queries in person, via telephone or email Translate emails and letters from English/Arabic and Arabic/English for CFO and Managing Director. Develop and implement office procedures Maintain general company record systems to uphold accurate files Compose letters, memos and emails Screen documents, book meeting rooms, organize meeting appointments, set up conference calls and take messages Perform administrative tasks, including filing and photocopying Writing meeting minutes
Customer Service RepresentativeFull Time
Teleperformance
Dec 2014 - Dec 2016 -2 yrs
Egypt , Cairo
- Job Details:Update the company database by inputting information from each call and keeping every customer field current Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers Work on special short-term projects to offer customized support for new products or products at end-of-life Monitor the customer satisfaction levels and develop methods for increasing them Assist in creating ways for delivering excellent customer service to irate or problematic customers
Education
Bachelor's Degree in English Literature and Language
Cairo University (CU)Jan 2009 - Jan 2014 - 5 yr
High School - Thanaweya Amma
Al-HelmyaJan 2009
Skills
- Customer Service
- Cube Voyager
- Administrator
- Travel consultant
- Sirev
- Hard Skills
- Sabre
- Sales
- Microsoft Office
- Chat service
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Languages
English
FluentArabic
FluentGerman
Beginner
Training & Certifications
EFL
Cairo University·2016Soft Skills
Teleperformance·2014TICO
Travel Industry of Ontario·2014