Kareem Tarek Elhennawy

Email supportFull Time

• Job Details:My role is to take customer concerns and respond with straight to the point and concise emails. They are tasked to handle multiple inquiries and provide correct answers or appropriate resolutions. They are customer service pros equipped with extreme multitasking skills who can work on composing emails while assessing the situation of the customer giving proper consideration to their level of understanding, technical capabilities, and urgency of the matter. Email support agents are usually the ones taking in the email even beyond office hours just to make sure all queries are settled for the day with professionalism and correct information to help customers.