Basic Info

Sameh riad

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service/Support 11/2013 till now at London cab abou ghaly motors

Experience Details

Customer Service/Support 11/2013 till now

Customer Service/Support

Experienced (Non-Manager)

Customer Service/Support


Company Details

London cab abou ghaly motors (multinational)

Egypt

More than 1000 employees

Transportation

N/A

Nov 2013 to Aug 2015 (1 year 9 months)
* Customer service at Vodafone Egypt 5/3/2012 * london cab abou ghaly motors 11/2013 till now at Customer service at Vodafone Egypt 5/3/2012

Experience Details

* Customer service at Vodafone Egypt 5/3/2012 * london cab abou ghaly motors 11/2013 till now

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Customer service at Vodafone Egypt 5/3/2012 (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Mar 2012 to Sep 2013 (1 year 6 months)
Four Seasons Hotel Nile plaza 7/2009 : 9/2009 at Four Seasons Hotel Nile plaza 7/2009 : 9/2009 (student activity)

Experience Details

Four Seasons Hotel Nile plaza 7/2009 : 9/2009

Hospitality/Hotels/Food Services

Student

N/A


Company Details

Four Seasons Hotel Nile plaza 7/2009 : 9/2009 (student activity)

Cairo, Egypt

N/A

Jul 2009 to Oct 2009 (3 months)

Achievements


cc at Vodafone Egypt 5/3/2012
working about 18 months with vodafone as call center rep.
, handling daily reports



: with london cab :
leading london cab team , making reports daily , helping as intraday man ,
helping as complain team man ,
contacting with cleint , drwoing the call scenario with training team


• Berlitz English course (Edu Egypt)
• ICDL Course (international computer driving license)

Computer Skills:
+ Programs System:
- Microsoft Office (Word, Excel, PowerPoint) XP , 2003, 2007.
+ Operating Systems:. - Microsoft Windows XP / Vista / 7

Communication Skills:
- Have strong interpersonal skills, these can include effective listening, strong negotiating and oral communication skills



• Berlitz English course (Edu Egypt) • ICDL Course (international computer driving license) cc at Vodafone Egypt 5/3/2012 working about 18 months with vodafone as call center rep. , handling daily reports , covring with complain team and technical support withard : with london cab : leading london cab team , making reports daily , helping as intraday man , helping as complain team man , contacting with cleint , drwoing the call scenario with training team

Education

Bachelor of tourism (Helwan University, Faculty of Tourism and Hotels – Guidance Department) may 2011 in (Helwan University, Faculty of Tourism and Hotels – Guidance Department) may 2011

Education Details

Bachelor of tourism (Helwan University, Faculty of Tourism and Hotels – Guidance Department) may 2011

(Helwan University, Faculty of Tourism and Hotels – Guidance Department) may 2011, Guidance

(Helwan University, Faculty of Tourism and Hotels – Guidance Department) may 2011, Egypt

A / Excellent / 85 -100%

N/A

N/A

(Helwan University, Faculty of Tourism and Hotels – Guidance Department) may 2011
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Misr El Gededa

Egypt

2007

A / Excellent / 85 -100%

N/A

Misr El Gededa
2007

Certifications

Certificate details

• Berlitz English course

Sep 2010

N/A

http://00

N/A

Berlitz English course

N/A

Certificate details

Bachelor of tourism (Helwan University, Faculty of Tourism and Hotels

Jul 2011

N/A

N/A

N/A

Helwan University

N/A

ICDL
Aug 2008

Certificate details

ICDL

Aug 2008

N/A

N/A

N/A

Helwan University

N/A

vod afone
Sep 2013

Certificate details

vod afone

Sep 2013

N/A

N/A

N/A

vod afone

N/A

Training and Courses

Training/Course Details

Four Seasons Hotel Nile plaza /• ICDL Course (international computer driving license)

Sep 2009

Four Seasons Hotel

N/A

Training/Course Details

ICDL Course (international computer driving license)

Aug 2008

helwan uni

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

(Helwan University, Faculty Of Tourism And Hotels Guidance Department) May 2011* Customer Service At Vodafone Egypt 5/3/2012 * London Cab Abou Ghaly Motors 11/2013 Till Now3 Customer ServiceBachelor Of Tourism (Helwan University, Faculty Of Tourism And HotelsBooksConsumer ServicesCustomer CareCustomer ServiceCustomer Service At Vodafone Egypt 5/3/2012Customer Service/Support 11/2013 Till NowEnglishFitnessFood ServicesFour Seasons Hotel Nile Plaza 7/2009 : 9/2009Four Seasons Hotel Nile Plaza / ICDL Course (international Computer Driving License)GermanGuidanceHospitalityICDLICDL Course (international Computer Driving License)InteractiveKosharyLeaderLondon Cab Abou Ghaly MotorsMagazines. FoodsMicrosoft Windows XP / Vista / 7Operating SystemsOperations Of LimoOrganizerPlannerPrograms System Excel, PowerPointPrograms System WordSalesSocialSportsSupportTransportationVod Afone Berlitz English Course

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Programs System Word

Programs System Word

: Intermediate

: High

:

1-3 years

Programs System Excel, PowerPoint

Programs System Excel, PowerPoint

: Intermediate

: High

:

1-3 years

Operating Systems

Operating Systems

: Intermediate

: High

:

1-3 years

Microsoft Windows XP / Vista / 7

Microsoft Windows XP / Vista / 7

: Intermediate

: High

:

1-3 years

Fields of Expertise

customer care

customer care

: Advanced

: High

:

1-3 years

3 Customer service

3 Customer service

: Intermediate

: High

:

1-3 years

operations of limo

operations of limo

: Beginner

: Medium

:

1-3 years

sales

sales

: Beginner

: Medium

:

1-3 years

Key Skills

Leader, Planner, Organizer, Social, Interactive

Online Presence

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