Basic Info

Ebtesam Nassar

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Admin assistant at TUV SUD management service

Experience Details

Admin assistant

Administration

Experienced (Non-Manager)

N/A


Company Details

TUV SUD management service (multinational)

Cairo, Egypt

More than 1000 employees

Management Consulting

N/A

May 2017 to present (8 months)
Customer service representative at Berlitz

Experience Details

Customer service representative

Customer Service/Support

Entry Level

1. Handle inquiries and requests, and communicate with different departments.
2. Set appointments and meetings, and organize the monthly schedule.
3. Follow up with closed classes to get feedbacks and secure new enrollments.
4. Complete forms in accordance with company procedures.
5. Handle complaints, give presentations and promote offers.


Company Details

Berlitz (multinational)

Cairo, Egypt

More than 1000 employees

Education

N/A

Sep 2016 to Mar 2017 (6 months)
Admin assistant at Salma's Nursery

Experience Details

Admin assistant

Administration

Entry Level

N/A


Company Details

Salma's Nursery

Cairo, Egypt

1-10 employees

Education

N/A

Apr 2014 to Aug 2015 (1 year 4 months)
Admin assistant at Salma's Nursery

Experience Details

Admin assistant

Administration

Entry Level

N/A


Company Details

Salma's Nursery

Cairo, Egypt

1-10 employees

Education

N/A

Apr 2014 to Aug 2015 (1 year 4 months)
English teacher at Sencro (student activity)

Experience Details

English teacher

Creative/Design/Art

Student

N/A


Company Details

Sencro (student activity)

Cairo, Egypt

N/A

Jan 2014 to Apr 2015 (1 year 3 months)

Education

Econmoics and political science in economics

Education Details

Econmoics and political science

economics

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Masr El Kadema

Egypt

2012

A / Excellent / 85 -100%

N/A

Masr El Kadema
2012

Certifications

Certificate details

World class customer service

Oct 2016

N/A

N/A

N/A

Dale Carnegie

N/A

IELTS
May 2017

Certificate details

IELTS

May 2017

6 out of 9

N/A

N/A

British council

sufficient English user
B2

Certificate details

Move your career to HR

Nov 2017

N/A

N/A

N/A

HR Leaders

N/A

Certificate details

english Conversation Course

Nov 2017

N/A

N/A

N/A

English Capsules

N/A

Training and Courses

Training/Course Details

Financial and Technical Analysis

Mar 2016

Faculty of Economics and Political Science, Cairo University

Training/Course Details

Financial Analysis and Banking system

Feb 2016

Faculty of commerce, Ain Shams University

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdmin AssistantAdministartionAdministrationBerlitzBooksCreativeCustomer ServiceCustomer Service RepresentativeDesignEconomicsEducationEducation AssistanceEnglishEnglish Conversation CourseEnglish TeacherFinanceFinancial Analysis And Banking SystemFinancial And Technical AnalysisFlexibleGermanHRMHTMLHard WorkerIELTSInitiativeManagement ConsultingMicrosoft ExcelMicrosoft OfficeMicrosoft WordMove Your Career To HRMusicReadingSalesSupportTUV SUD Management ServiceTeam PlayerTechnical AnalysisWorld Class Customer Service

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

HTML

HTML

: Beginner

: Little

:

Less than 1 year

Technical Analysis

Technical Analysis

: Beginner

: High

:

Less than 1 year

Sales

Sales

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Customer service

Customer service

: Advanced

: High

:

Less than 1 year

Education assistance

Education assistance

: Advanced

: High

:

Less than 1 year

finance

finance

: Intermediate

: Extreme - I love it!

:

Less than 1 year

HRM

HRM

: Intermediate

: Medium

:

1-3 years

Administartion

Administartion

: Intermediate

: Medium

:

1-3 years

Key Skills

Hard worker, Creative, Initiative, Flexible / Adaptive, Team Player

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