Basic Info

Ebtesam Nassar

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer service representative at Berlitz

Experience Details

Customer service representative

Customer Service/Support

Entry Level

1. Handle inquiries and requests, and communicate with different departments.
2. Set appointments and meetings, and organize the monthly schedule.
3. Follow up with closed classes to get feedbacks and secure new enrollments.
4. Complete forms in accordance with company procedures.
5. Handle complaints, give presentations and promote offers.


Company Details

Berlitz (multinational)

Cairo, Egypt

More than 1000 employees

Education

N/A

Sep 2016 to present (7 months)
Customer service representative at Latin Academy

Experience Details

Customer service representative

Customer Service/Support

Entry Level

1. Answer calls to provide information about products, services, orders, or complaints.
2. Keep records of customer interactions and transactions and record details of inquiries.
3. Follow up to ensure that appropriate actions were taken on customers' requests.
4. Refer unresolved customer grievances or special requests to designated departments for further investigation.


Company Details

Latin Academy

Egypt

101-500 employees

Education

N/A

Jun 2015 to Sep 2015 (3 months)
Ticketing employee at El khtab

Experience Details

Ticketing employee

Tourism/Travel

Entry Level

ticketing flights to the clients by Sabre


Company Details

El khtab

Cairo, Egypt

51-100 employees

Airlines/Aviation

N/A

Jun 2015 to Aug 2015 (2 months)

Education

Econmoics and political science in economics

Education Details

Econmoics and political science

economics

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Masr El Kadema

Egypt

2012

A / Excellent / 85 -100%

N/A

Masr El Kadema
2012

Certifications

Certificate details

World class customer service

Oct 2016

N/A

N/A

N/A

Dale Carnegie

N/A

Training and Courses

Training/Course Details

Financial and Technical Analysis

Mar 2016

Faculty of Economics and Political Science, Cairo University

Training/Course Details

Financial Analysis and Banking system

Feb 2016

Faculty of commerce, Ain Shams University

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdaptiveAirlinesAviationBerlitzBooksCreativeCustomer ServiceCustomer Service RepresentativeEconomicsEducationEducation AssistanceEnglishFinanceFinancial Analysis And Banking SystemFinancial And Technical AnalysisFlexibleGermanHTMLHard WorkerInitiativeMicrosoft ExcelMicrosoft OfficeMicrosoft WordMusicSalesSupportTeam PlayerTechnical AnalysisTicketing EmployeeTourismTravelWorld Class Customer Service

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Advanced

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

Less than 1 year

Microsoft Word

Microsoft Word

: Intermediate

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

Less than 1 year

HTML

HTML

: Beginner

: Little

:

Less than 1 year

Technical Analysis

Technical Analysis

: Beginner

: High

:

Less than 1 year

Sales

Sales

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Customer service

Customer service

: Advanced

: High

:

Less than 1 year

Education assistance

Education assistance

: Advanced

: High

:

Less than 1 year

finance

finance

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Initiative, Flexible / Adaptive, Team Player

Online Presence

ebtesam.nassar@linkedin,comebtesam.moahmed37@yahoo.com

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