Basic Info

Mohanad Elsayed

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

CRM co-odinator at Peugeot CDCM

Experience Details

CRM co-odinator

Customer Service/Support, Engineering - Mechanical/Electrical

Entry Level

Customer services specialist with extensive management experience. Received multiple awards for excellence in customer service. Recognized skills in mentoring, in leading team projects, and build long-term customer relations. Innovative problem solver; developed and implemented new service strategies to increase customer satisfaction by 18% and decrease number of complaints by 25%.

Job Description :

• Monitor and analyse monthly satisfaction rates to enhance the service.
• Listen and handle Customer Complaints and analyse the root causes.
• Follow-up with customers to build loyalty and help resolving issues before becoming a complaint.
• Create a monthly action plan to enhance service quality/customer satisfaction and reduce number of complaints, and monitor executing this plan.


Company Details

Peugeot CDCM

Cairo, Egypt

More than 1000 employees

Automotive

http://www.peugeot-eg.com/

Feb 2016 to present (1 year 11 months)
Graduation project member at Cairo University - Faculty of Engineering (student activity)

Experience Details

Graduation project member

Engineering - Mechanical/Electrical

Student

I had a great experience through the collage projects, and working with my graduation project team to build an autonomous UAV (Unmanned aerial vehicle), it accomplished its mission perfectly.
and I have learned simulation programs such as SolidWorks and Ansys during the design process, to obtain the optimum performance with lightest weight
and to make the presentation explains the constructions of our UAV, I have used SolidWorls Composer to make this video..
https://www.youtube.com/watch?v=f3ZMAuJmO6c
and make a complete manual for commercial usage


Company Details

Cairo University - Faculty of Engineering (student activity)

Cairo, Egypt

N/A

Sep 2014 to May 2015 (8 months)

Achievements


I have got an excellent grade in my graduation project, and good grade as total engineering grade

Education

BA in Aerospace Engineering

Education Details

BA

Aerospace Engineering

Cairo University, Egypt

C / Good / 65 - 75%

Aerodynamics thermodynamics electronics structure analysis numerical analysis propulsion systems Internal Combustion Engines vibration

N/A

Cairo University
2010 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Naser High School

Egypt

2010

A / Excellent / 85 -100%

N/A

Naser High School
2010

Training and Courses

Training/Course Details

Basic Aircraft Maintenance

Jul 2015

EgyptAir Training center

I had a training in EgyptAir, I learned (through phase I & II) the basics about commercial aircraft systems and maintenance, and I had attended an engine overhaul process in EgyptAir aircraft hangars.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAerospace EngineeringAnsysArabicAutomotiveBasic Aircraft MaintenanceBodybuildingCRM Co-odinatorCustomer Relationship ManagementCustomer ServiceCustomer SupportCustomer-orientedEnglishFlexibleFlow AnalysisGraduation Project MemberInternet ResearchListening To Classical MusicMS-Office (Word, Excel, PowerPoint)ManufacturingMeditationMicrocontrollersModelingProblem SolverSocializing With FriendsSolidWorks ComposerSolidWorks ModelingSolidWorks SimulationSupportSupportiveTeam PlayerWatching Documentary MoviesWindows 7

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Intermediate

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

SolidWorks modeling

SolidWorks modeling

: Expert

: Extreme - I love it!

:

1-3 years

SolidWorks Composer

SolidWorks Composer

: Expert

: Extreme - I love it!

:

Less than 1 year

MS-Office (Word, Excel, PowerPoint)

MS-Office (Word, Excel, PowerPoint)

: Advanced

: High

:

1-3 years

Windows 7

Windows 7

: Advanced

: Extreme - I love it!

:

3-5 years

SolidWorks Simulation

SolidWorks Simulation

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microcontrollers

Microcontrollers

: Intermediate

: Extreme - I love it!

:

1-3 years

Ansys

Ansys

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Relationship Management

Customer Relationship Management

: Advanced

: Extreme - I love it!

:

1-3 years

modeling

modeling

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Support

Customer Support

: Intermediate

: Extreme - I love it!

:

1-3 years

Manufacturing

Manufacturing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

flow analysis

flow analysis

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Customer-oriented, Problem Solver, Flexible / Adaptive, Team Player, Supportive

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