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Job Description
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
- Achieving monthly sales targets by identifying and developing new customers
- Ensuring high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet
- Coordinating pre-sales and post-sales follow up
- Achieving and exceeding weekly and monthly KPIs
- Monitoring market trends and providing regular competitor feedback
- Manage accounts’ financial aspects (budgets, contracts, fees etc.)
Job Requirements
- Proven experience as an Account Supervisor
- Solid account management and customer service experience
- Experience in project management
- Familiarity with budgeting and reporting
- Proficient in MS Office and social media
- Excellent communication skills
- Outstanding organizational abilities
- Strategic thinking
- BSc/BA in Marketing, Communications or a related field
- Must be able to work under pressure and meet tight schedules analyze
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