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Application Support Agent

Basata Microfinance Solu...
Nasr City, Cairo

Application Support Agent

Nasr City, CairoPosted 2 months ago
76Applicants for2 open positions
  • 14Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Participates in user requirements definition and analysis activities. This includes facilitating requirements gathering meeting, writing functional requirement /design documents, documenting details of user needs for developing new feature enhancements and /or new applications.
  • Design execution steps for software applications to meet the abovementioned design 
  • Evaluate vendor proposals based on the analysis and design of the user/department requirements 
  • Participates in all activities for implementing and rollout of new or existing systems and application for the user community
  • Complete the system acceptance tests for proposed software applications, if passed then design and execute user acceptance testing for software applications 
  • Involved in post-implementation support and maintenance of all applications and for whichever department 
  • Defines documents and understands existing business processes and procedures and works with divisions to implement new procedure to maximize efficiencies with the new or existing systems
  • Involved in testing activities, which can include documenting test plans including test cases/scenarios, executing, and running test cases, documenting, and submitting problems to development team for resolution or correction
  • Maintain software application documentation and Training guides and provide to users when need 
  • Run training sessions for user community are needed 


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