Job Details
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Job Description
- Familiar with A and A+ customer categories
- VIP account management
- Customer complaints handlings
- Inbound and outbound calls
- Customers inquiries handling (phone/social media/emails)
- Reporting and analysis
- Communicating with back offices and non-customer-facing departments
- Great ability to multitask
- Familiar with loyalty programs and C. Sat practices
Job Requirements
- Excellent English Language
- Customer service experience from 3 to 5 years
- Experience in high-end products/services or luxury brands
- Very good experience dealing with A and A+ customer categories
- Very presentable with excellent communication and service promoting skills
- Passionate about fashion and luxury products
- Face to face customer service experience
