Senior Product Support Engineer

• Follow up the consultants' offices to follow up the specifications of the products that are related to the projects and the permanent update of the projects.
• Follow-up of the products leaving customs after the final release and distributing them to the branches according to the plan.
• Provide the technical support to clients and salesmen.
• Ensure that customers have a positive experience when interacting with the company.
• Provide consultancy to the clients in mega projects in accordance with the project contractor and ensure a high end of Customer Satisfaction.
• Responsible for getting technical specifications approvals through communicating with the project’s contactor and consultant.
• Monitor the market and cover its need of power products continuously. 
• Follow up the POs with branch vendors to provide their needs.
• Follow up the sales movement with the sellers in the branches and supervise the development of products and the addition of new products.
• Give product technical Support to the sales representative in selling the product.
• Prepare presentations and document for technical trainings to the sales team. 
• Provide Technical Support to ensure our products are listed in the vendor list.
• Communicate with Consultants and our product to ensure existence in the vendor list.
• Manage Complex Customer Issues, coordinating appropriate technical personnel, defining work plan, deadlines and driving customer communications until customer has confirmed issue resolution

Perform other duties as assigned.