Job Details
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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions
- Provide service information to customers
- Follow up customer calls where necessary
- Meet team qualitative and quantitative targets
Job Requirements
- Some experience in a call center or customer service environment
- Strong phone and verbal communication skills along with active listening
- Attention to details
- Familiarity with CRM systems and practices
- Good data entry and typing skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Graduated
