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Job Description
- Handle basic IT support requests (L1), including desktop, printer, and email issues
- Set up laptops, desktops, mobile devices, and software
- Troubleshoot LAN/Wi-Fi connectivity and basic cabling
- Perform regular health checks on devices, update OS/software
- Escalate unresolved issues to senior staff or system admins
Job Requirements
- Proven experience as IT Operations
- Experience with system installation, configuration and analysis
- Thorough knowledge of networks and cloud computing
- Knowledge of data protection operations and legislation (e.g. GDPR)
- Leadership and organizational skills
- Ability to manage multiple projects
- Outstanding communication skills
- Problem-solving aptitude
- BSc/BA in Computer Science, IT or relevant field
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