Job Details
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Job Description
- Serve as the lead point of contact for all customer account management matters
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with different teams to identify and grow opportunities and resolve Customer concerns
- Assist with callenging client requests or issue escalations as needed
Job Requirements
- English Fluency
- Excellent listening & negotiation skills
- Strong verbal and written communication skills
- Basic computer skills
