Customer Support Representative
Heliopolis, CairoPosted 2 years ago33Applicants for1 open position
- 17Viewed
- 1In Consideration
- 0Not Selected
Job Details
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Job Description
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Serve all customer's inquiries and provide full information and advice.
- Close pending cases in a timely manner.
Job Requirements
- Bachelor’s degree Holder
- 1 – 2 Years of experience in Customer Care.
- Fluency in English is a MUST.
- Strong Knowledge in Microsoft Office (Excel, Outlook).
- Excellent Communication Skills: Verbal and written in English.
