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Call Center Agent

New Cairo, Cairo
Posted 2 months ago
55Applicants for5 open positions
  • 55Viewed
  • 3In Consideration
  • 26Not Selected
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Job Details

Experience Needed:
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Job Description

  • Handle all inbound and Outbound Calls.
  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
  • Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
  • Handle and solve all inquiries, requests and complaints received via all channels available such as call , emails and chats.
  • Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries.
  • Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
  • Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
  • Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

Job Requirements

  • Bachelor degree from a reputable university / Graduate Only.
  • Previous experience in the call center industry.
  • Very good English level " Speaking and Writing"
  • Very good communication skills
  • Flexible with 24/7 shifts with Only one day off.
  • Ready to start as soon as possible and lives nearby new Cairo.

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