Skills And Tools:
- Handle all inbound and Outbound Calls.
- Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
- Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
- Handle and solve all inquiries, requests and complaints received via all channels available such as call , emails and chats.
- Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries.
- Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
- Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
- Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
- Bachelor degree from a reputable university / Graduate Only.
- Previous experience in the call center industry.
- Very good English level " Speaking and Writing"
- Very good communication skills
- Flexible with 24/7 shifts with Only one day off.
- Ready to start as soon as possible and lives nearby new Cairo.
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