Client Support Agent (Tickets & Chats)

The Role 

We’re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.

• Maintaining a positive, empathetic, and professional attitude toward clients at all times
• Assist with challenging client requests or issue escalations as needed
• Acknowledging and resolving clients complaints
• Communicating and coordinating with colleagues as necessary
• Keeping records of clients interactions, transactions, comments, and complaints
• Build and maintain strong, long-lasting client relationships