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Client Support Agent (Tickets & Chats)

Bosta
Maadi, Cairo
Posted 4 months ago
66Applicants for1 open position
  • 51Viewed
  • 7In Consideration
  • 59Not Selected
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Job Details

Experience Needed:
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Job Description

The Role 

We’re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.

  • Maintaining a positive, empathetic, and professional attitude toward clients at all times
  • Assist with challenging client requests or issue escalations as needed
  • Acknowledging and resolving clients complaints
  • Communicating and coordinating with colleagues as necessary
  • Keeping records of clients interactions, transactions, comments, and complaints
  • Build and maintain strong, long-lasting client relationships

Job Requirements

  • Experience as a Client Support Non-voice is a must
  • Excellent level of English
  • Familiarity with our industry is a plus [Logistics & E-commerce]
  • Experience using help desk and support tools
  • Excellent communication and problem-solving skills
  • Patience when handling tough cases

Work Conditions:

  • Full-time Contract 
  • Off-days: Friday & 1 rotational day.

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