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Collection, Accounting and Finan...

New Cairo, Cairo

Collection, Accounting and Finance Training Director - Call center

New Cairo, CairoPosted 1 month ago
55Applicants for1 open position
  • 0Viewed
  • 0In Consideration
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Job Details

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Job Description

  • Manage stakeholders across a variety of customer base across verticals by identifying and assessing training needs
  • Working as a Relationship Manager for creating and supporting large variety of training solutions
  • Participate in RFP calls with prospective customers to present training lifecycles (customized for each program depending on industry and scope of work)
  • Spearhead project management through training solution design for new transition
  • Guiding sales and solutioning teams in creating customized Knowledge Acquisition plans based on consultancy, design, delivery and management
  • Manage Appraisal Cycle and Performance Rewards Program
  • Define training related Consequence Management across GEOs - keeping the local laws in mind
  • Define Learning Management Systems and Employee Training Life Cycle for new set ups and Geo expansions

Job Requirements


  • Qualification – Graduate with exposure to Finance and Accounts
  • Experience – 10 + Years in BPM industry – 5 years in Training leader role
  • Involved in Vendor Management including On-boarding of vendor trainers, Accreditation on content and Calibrating with vendor partners
  • Guide the Content Development teams globally
  • Project manage content development and training roll out for PST and domain skills development programs 
  • Drive new innovative and measurable learnings solutions with a focus on continuous and multi-generational upskilling, reskilling, talent retention and engagement.
  • Provide subject matter expertise for the respective domains in the areas of upskilling and reskilling
  • Strategies employee and leadership capability enhancement curriculum and content development, learning need assessment, e-learning, learning program effectiveness evaluation etc.
  • Act as a strategic business partner to Service Delivery, Solutioning, Recruitment and Transition 
  • This role needs to establish credibility and build robust relationship with functions leaders partnering closely with them in large scale L&D programs 
  • Drive agile ways of working and incorporate a more flexible and fluid project management approach 
  • Incorporate emerging trends and new leadership paradigm in learning solution systems and technologies 
  • Ensure effective integration of learning development practices with strategic talent and enterprise white HR initiative 

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