Quality Monitoring Analyst (GSM Call Center)
Giza, EgyptPosted 2 years ago119Applicants for5 open positions
- 110Viewed
- 10In Consideration
- 7Not Selected
Job Details
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Job Description
- Monitor inbound &outbound calls and evaluate agent’sperformance concerning the quality of service offeredthrough all channels.
- Attend internal and external calibration sessions and align with selectedattendees.
- Conduct on time and accuratequality certifications for new hires.
- Provide coaching and training recommendations to the concerned parties.
- Prepare and issue qualityreports requested from external and internal stakeholders.
- Prepare and issuecalibration sessions reports.
- Provide on time and accuratequality certification reports.
- Calibrate quality monitoring output between client,operation and the customer satisfaction surveys.
Job Requirements
- Bachelor's degree
- GSM Background is a MUST.
- Excellent communication skills
- V.good in English Proficiency.
