Collection Specialist
Naqla -
Nasr City, Cairo
Job Details
Experience Needed:
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Job Description
- Communicate with clients to build and maintain a strong relationship
- Responsible for confirming with clients’ invoices accuracy to start follow up procedures till the due date
- Interviewing clients telephonically to establish their ability to pay debt.
- Overcoming stall tactics and objections and suggesting source of money for debt payments.
- Encouraging clients to utilize payment options such as credit cards and securing information for administrative services to process.
- Negotiating settlements by arrange clients’ payments over longer time span.
- Confirming clients’ information and payment agreements.
- Informing management regarding effectiveness of strategies for various accounts
- Complying with applicable laws, regulations, policies, and procedures.
- Follow up any modifications for the invoices when needed.
- Make sure that all invoices are accepted by the customer
Job Requirements
Qualifications & Work Experience:
- B.Sc. degree
- Previous work experience in customer service, sales, collections, or related field.
- Very good knowledge of Microsoft office
Behavioral Competencies:
- Excellent knowledge of collection processes.
- Task Planning.
- Excellent verbal communication, negotiation, and people skills.
- Outstanding phone etiquette.
- Proficient mathematical skills.
- Excellent communication and problem-solving skills.
