Job Details
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Job Description
Role Description
This is a full-time, on-site role located in Cairo, Egypt, for a Customer Service Technical Support specialist. The role involves providing technical support to customers, troubleshooting issues, ensuring customer satisfaction, and maintaining high standards of phone etiquette. Day-to-day tasks include responding to customer inquiries via phone and email, resolving technical problems, and ensuring a positive customer experience.
Qualifications
- Customer Support, Customer Service, and Customer Experience skills
- Strong Phone Etiquette and ensuring Customer Satisfaction
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Technical troubleshooting skills
- Experience in a technical support role is a plus
- Proficiency in English
- High school diploma or equivalent
Job Requirements
Requirements:
- B2-C1 English
- Cairo residents
- Grads and dropouts are welcome to apply
- Salary starting 15k
- Fully paid training and transportation provided door to door
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