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Call Center Advisor & Customer S...

MS Academy
Nasr City, Cairo

Call Center Advisor & Customer Service Representative-Nasr City

Nasr City, CairoPosted 1 month ago
53Applicants for4 open positions
  • 15Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

We are looking for a customer-oriented service representative.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Manage customer inquires through calls and complaints effectively
  • Answer Customers inquires on social media page
  • Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and email

Job Requirements

  • Residency in Cairo
  • Bachelor Graduate ( fresh accepted )
  • Max Age 27
  • Good appearance
  • Good In English

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