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Operations Officer - Sheraton & ...

New Heliopolis, Cairo

Operations Officer - Sheraton & New Cairo

New Heliopolis, Cairo
Posted 2 months ago
172Applicants for30 open positions
  • 32Viewed
  • 8In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Document scrutiny and collection of applications for visa processing
  • Handle customer/applicant queries personally or via email, telephone.
  • Handle cash and bank related transactions if assigned and ensure 100% accuracy Full
  • Record & maintain all application data. Ensure accurate & timely
    data entry into the system with zero errors.
  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
  • Inform the applicants about the available Value Added Services and
    ensure delivery of Value Added Service options to applicants/ customers.
  • Encourage applicants to provide feedback on services provided and their overall experience at the application center.
  • Ensure that the entire process is completed within the mandated Turn Around Time
  • Assist Deputy Manager/Operations Manager in execution of WB Project

Job Requirements

  • Education: Graduate from any field or having any relevant certificate
  • Additional: Graduate or global equivalent
  • Experience: 0 – 2 years of experience preferably in customer service field.

Knowledge & Key Skills:

  • Basic Knowledge of Computer skills
  • Proficiency in MS office & good typing speed
  • Adaptability and presence of mind to handle customer queries and complaints\
  • Knowledge of local language
  • Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

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