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Junior IT Field Support Specialist

Azadea Group - Cairo, EgyptPosted 2 months ago
284Applicants for2 open positions
  • 32Viewed
  • 3In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Job Description:

  • Inspect personal computer equipment.
  • Install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises.
  • Install and configure specified software packages such as operating systems, business applications and other office tools.
  • Initiate systems and network troubleshooting and monitoring, and replace defective components as needed.
  • Attend unit meetings as required by the hierarchy in order to get informed of new policies and other services related issues .
  • Place support calls to network solution providers and other IT support companies as requested by the hierarchy.
  • Communicate with suppliers as requested in order to get the necessary support regarding Brand Communication interface and files.
  • Team player in the pre-opening phase of new stores.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Record events and problems and their resolution in logs.
  • Direct unresolved issues to the next level of support personnel.

Job Requirements

  • Bachelor's Degree or Technical Degree in computer science.
  • Excellent English Skills.
  • Excellent knowledge about MS Office
  • Excellent Communication Skill
  • CCNA is a must

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JobsInstallation/Maintenance/RepairJunior IT Field Support Specialist