Customer Service Assistant
Vceram -
Dokki, Giza
Job Details
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Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
Job Requirements
- Work experience as a Customer Service, sales agent indoor.
- Experience in sales or customer service positions is a plus
- Knowledge of Learning Management Software (LMS)
- Familiarity with interactive learning activities
- Excellent communication and presentation skills
- BSc degree in Education, Human Resources or relevant field
- Additional certification in training is a plus
