Retail Sales Specialist

Job title: Sales
Reports To: Store Manager / Assistant Manager

Job Summary: We are looking for a friendly, energetic, and customer-focused Sales Associate to join our team The ideal candidate will have a passion for toys, a knack for engaging with children and parents, and the ability to drive sales while providing an exceptional shopping experience.

Key Responsibilities:
Customer Service & Sales: 
• Greet customers warmly and assist them in finding the perfect toys. 
• Provide product knowledge, including features, benefits, and age-appropriateness. 
• Recommend complementary products and upsell when appropriate. 
• Handle customer inquiries, complaints, and returns professionally. 
Store Operations:
• Maintain a clean, organized, and visually appealing store. 
• Restock shelves and ensure products are displayed attractively. 
• Assist in receiving, unpacking, and labeling new inventory. 
• Follow store policies and procedures,
• ⁠Team Collaboration.
• Work closely with team members to achieve sales targets. 
• Participate in store promotions, events, and seasonal activities. 
• Share customer feedback with management to improve product selection and service.

Qualifications & Skills:
Experience:
Previous retail or sales experience preferred (especially in toys, stationery, childcare, or children’s products).

Skills:
Excellent communication and interpersonal skills. - Ability to engage with children and parents in a fun, patient manner.

Traits: Enthusiastic, outgoing, and passionate about toys and play. - Reliable, punctual, and able to work flexible hours (weekends/holidays).