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Job Description
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Anticipate guest needs and build rapport with customers
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards .
Job Requirements
- Diploma or BSc/BA in Hospitality Management is preferred.
Proven experience as a Guest Relations Officer.
Familiarity with hospitality industry standards.
Proficiency in English; knowledge of additional languages is a plus .
A customer-oriented and professional attitude
An outgoing personality
Excellent organizational and time-management skills.
Males or Females only can apply .
