Achievement planning:

• Develop operational plans according to company vision and sales objectives, including medical representatives’ distribution, daily call rate, and frequency.
• Develop and set standards for productivity, customer service, and quality of service - Set target achievement scheme throughout the year based on territory segmentation.

Team Management and Development:

• Communicate sales targets with medical representatives and set tactics to help the sales team to achieve.
• Liaise with medical representatives by daily reporting of sales process to analyze performance, and monitor achievement progress.
• Provide the necessary guidance and solutions to improve efficiency.
• Set weekly meetings with Medical representatives to discuss sales achievement status and territory challenges, and set forecast plan for the next week.
• Perform daily check visits with medical representatives to coach, ensure the quality of calls performed, and develop selling skills. - Ensure the quality of induction and training presented to the field force which must include all call stages (pre-call / call / post-call)
• Guide medical reps on how to manage customer requirements and allocate resources efficiently.
• Set training needs for the team, and ensure that the medical training needed had been reported to the marketing department to proceed.
• Follow up on team performance progress and development; Prepare guidance sessions in order to improve team selling skills and attitude.
• Set performance evaluation system and objectives for medical representatives which measures commitment and communication, in addition to sales achievement.
• Understand and recognize team differences and personality types in order to Set motivation programs and techniques accordingly such as delegation, rewards, recognition, etc.
• Fill all gaps in assigned territories by managing the recruitment process going from sourcing to interviewing and selecting.
• Maintain team stability; suggest and design field force retention program/plan.

Sales Operation:

• Send daily report to area manager including area achievement status, and field force performance analysis, in addition to single and check visits analysis.
• Coordinate with distributors regularly in order to follow up on sales growth and stock availability in order to control the efficiency of product distribution.
• Control promotion of external expenses to ensure compliance standards and keep appropriate sizing in the assigned district.
• Ensure stock availability of samples, brochures, and gifts.
• Follow up product distribution process including order delivery to maintain sales growth and achieve the target.

Customer:

• Visit key opinion leaders regularly to build strong, long-lasting customer relationships, and collect feedback about field force performance and about the product.
• Develop and Classify customers’ list for own and for the team aligned with company strategic goals.
• Analyze and Report customer requirements to area manager based on its ROI to reach the highest level of customer satisfaction.
• Liaise with pharmacy chains in order to follow up product sales, and report any problem in the order process to the direct Sales Manager.
• Check company events and invite the most appropriate physicians.