Hospital Quality Manager

Job Purpose:

Develops the Hospital’s Quality Management Program, coordinates the Accreditation process.
Manages and coordinates hospital-wide efforts to ensure that performance management (PM) and quality improvement (QI) programs are developed and managed using a data driven focus that sets priorities for improvements aligned to ongoing strategic imperatives.
Key Responsibilities

Planning & Monitoring Process

• Design, manage and monitor the effective compliance to the hospital policies and procedures
  Builds, and monitors implementation and effectiveness of the hospital’s Quality Management and Improvement System.
• Convenes regular meetings, sets agendas, develops and analyzes performance improvement data for the council, designs and implements the necessary Quality Council processes and systems, develops and implements an hospital-wide communication plan.
• Researches and designs appropriate hospital-wide performance and quality training.

Operational  Excellence Process

• Manage the reporting cycle and investigation of occurrence variance reports.
• Support and lead the adoption of international healthcare quality standards.
• Implements a performance management and improvement process that leads to a positive and measurable impact on the hospital’s operations.
• Coordinates different quality and performance initiatives to ensure alignment and optimal use of resources.
• Coordinates performance management and quality improvement capacity building for all levels of management and employees.
• Establishes a continuous performance and quality improvement effort and monitoring and reporting system.
• Regularly reports the status of performance and quality improvement efforts and impacts.
• Coordinates the Quality Council.

Innovation Process

• Trains and certifies in-house performance and quality improvement trainers for various performance and quality improvement training programs.