Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.

* Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.

* Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.

* Work alongside all HODs to ensure the smooth running of the day-to-day operations.

* Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.

* Deputise for the General Manager in his absence and at various meetings & events.

* Be responsible for maximising profit through the consistent delivery of the highest standard of service.

* Conduct regular fire walks and Health & Safety audits