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IT Help Desk Specialist

6th of October, Giza

IT Help Desk Specialist

6th of October, Giza
Posted 24 days ago
224Applicants for1 open position
  • 35Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Maintain and manage Hardware's and software of endpoint - like windows, office, printers, inks and etc..
  • Assist CIO on the managerial activities like documentations POs and PRs
  • Update the daily reports of performance
  • Manage the licenses and renewals
  • Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.
  • Installing and configuring
    • Windows 10.
    • Antivirus.
    • Office 2007, 2010, 2013, 2016.
    • Outlook (Creating accounts, rules, maintaining and backups).
    • Graphics software (Photoshop, illustrator, AutoCAD ...)
  • Monitoring and maintaining computer systems and networks.
  • Ensure systems are kept up to date with patches and antivirus updates.
  • Monitor and check backups and backup routines to provide security of the data held.
  • Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
  • Troubleshoot and resolve all technical problems related to internet connections.
  • Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis .
  • Responding in a timely manner to service issues and requests.
  • Follow up with customers to ensure issue has been resolved.
  • Running reports to analyze common complains and problems
  • Report, resolve or escalate problems and issues using central Helpdesk system according to IT SLA procedures.
  • Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
  • Create and detail trouble tickets and enter them into a database and correctly refer them to the appropriate team members.
  • Follow standard help desk procedures in addition to log all help desk interactions.
  • Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
  • ls scheduled maintains of the datacenter hardware and software

Job Requirements

  • Good skill on hardware maintain like printers and laptops ,etc
  • General Knowledge on VMware vSphere , VoIP, CRM and Apache server
  • Good Knowledge on MCSA and Networking
  • Any certifications like MCSA or CCNA or VMware (Optional) but is better
  • Fast Lerner - and reliable
  • Excellent communication skills
  • Ability to follow technical procedures accurately.
  • Bachelor’s Degree.
  • Microsoft Office skills (Outlook, Word, Excel…) is a must
  • Problem-solving skills.
  • Multitasking skills.
  • 1 to 3 years of relevant work experience in the Information Technology area.
  • ERP system's knowledge.

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JobsIT/Software DevelopmentIT Help Desk Specialist